General Assistant; Party Host, Reception & Court Marshal

General Assistant (Party Host, Reception & Court Marshal)

Ninja Warrior UK Southampton is looking for energetic, enthusiastic, and customer‑focused individuals to join our team as General Assistants. This role involves hosting birthday parties, welcoming guests at reception, serving food and drinks in our café, and helping guests conquer our Ninja Warrior obstacle course and giant inflatable park. If you enjoy being active, working as part of a fun team and creating memorable experiences for guests, we would love to hear from you.

Ninja Warrior UK Southampton is part of the growing Ninja Leisure group, one of the UK’s leading family entertainment businesses. Our purpose is simple:
To create space to play and be together. Every day we help hundreds of guests build confidence, have fun, stay active and create lasting memories with family and friends.

Our core values guide everything we do:

• Fun: Bring energy, positivity, and excitement to every shift.
• Ambition: Always strive to improve and be the best version of yourself.
• Collaboration: Support teammates and work together to achieve success.
• Trust: Create a safe environment where guests and colleagues can thrive.

• Deliver amazing birthday parties and group events.
• Lead activities and engage with children and families.
• Serve party food and ensure celebrations run smoothly.
• Create unforgettable experiences from arrival to departure.

• Welcome guests with a friendly and professional attitude.
• Check customers in and assist with bookings.
• Answer telephone and email enquiries.
• Process payments and promote memberships, events and merchandise.

• Supervise activity areas and obstacle courses.
• Deliver safety briefings.
• Encourage participation and help guests have fun safely.
• Monitor equipment and maintain excellent safety standards.

• Prepare and serve food and beverages.
• Maintain cleanliness and food hygiene standards.
• Deliver excellent customer service.
• Support busy service periods.

• Love working with people.
• Have a positive attitude and plenty of energy.
• Be confident communicating with children and adults.
• Take pride in delivering excellent customer service.
• Can work effectively as part of a team.
• Are reliable, punctual and professional.
• Enjoy working in a busy and active environment.
• Previous experience in hospitality, leisure, retail, entertainment, childcare, sports coaching or customer service is beneficial, but not essential. Full training will be provided.

• Competitive Pay
• Career Development: Access to training and development opportunities.
• Free Ninja Sessions: Enjoy the facilities and stay active.
• Team Events: Regular staff socials and recognition programmes.
• Flexible Working: A variety of shifts available including evenings, weekends and school holidays.
• Exciting Environment

• Bring enthusiasm to every shift.
• Deliver exceptional customer experiences.
• Maintain high standards of safety and cleanliness.
• Takes pride in representing the Ninja Warrior brand.
• Creates memorable moments for every guest who walks through our doors.

Availability

Required:

Evenings, Weekends, School Holidays and Peak Trading Periods.

Location:

Ninja Warrior UK Southampton.

Apply now and become part of the adventure!