K3630 – Collections Associate Hybrid – Asset

£30,000 – £35,000 plus excellent bonus and benefits

Location:

UK, Southampton (Hybrid).

We are looking for a Collections Associate to join a growing recoveries and collections team within a specialist asset finance business.

You will manage early arrears cases across a diverse portfolio, supporting customers while ensuring effective collections activity in line with regulatory requirements and company policy.

• Manage early arrears and collections cases across the SME lending portfolio
• Contact customers to understand arrears positions and agree repayment solutions
• Operate within Vulnerable Customer and Treating Customers Fairly policies
• Assess arrears cases and recommend appropriate recovery strategies
• Monitor watchlists, alerts and portfolio indicators to identify potential risks
• Maintain accurate records and case notes across internal systems
• Support forbearance arrangements, novations and asset substitution requests
• Liaise closely with Sales, Asset Management and internal departments
• Prepare arrears reporting and management information as required
• Deliver high levels of customer service and regulatory compliance

• Minimum 1 year’s experience within collections, recoveries or arrears management
• Experience with in asset finance or financial services environments advantageous
• Strong communication and telephone handling skills
• Organised, accurate and able to manage multiple priorities
• Strong systems awareness and attention to detail
• Positive, adaptable and customer-focused approach
• Good working knowledge of Word, Excel and Outlook

We strongly favour applicants with proven, relevant experience in Financial Services; particularly Asset Finance and Leasing.

You will also require relevant IN-COUNTRY experience; without which, your application will not be considered.

Excellent salary and bonus scheme with a strong benefits package.