Credit Control Team Leader

Credit Control Team Leader - Permanent - 5 days office

• Develop and implement credit control strategies to minimize bad debts, enhance cash flow, and optimize credit management processes. Collaborate with sales, marketing, finance, and executive teams to establish efficient systems.
• Establish, enforce, and regularly review credit policies and procedures, ensuring compliance with regulations and industry standards.
• Assess the creditworthiness of new and existing customers, set appropriate credit limits, and make informed decisions on credit applications through financial analysis and credit report reviews.
• Oversee the collection of outstanding debts, employing effective recovery processes to ensure timely customer payments while maintaining exceptional customer relationships.
• Manage write-offs, bad debt provisions, and payment plans, ensuring accurate documentation and adherence to company policies.
• Act as the primary liaison with external credit agencies and solicitors, fostering strong partnerships to mitigate risks.
• Drive achievement of cash collection and aged debt reduction targets, ensuring Days Sales Outstanding (DSO) metrics remain within acceptable ranges. Establish and monitor KPIs to improve debtor collection processes.
• Prepare and deliver detailed performance reports on credit control activities to senior management, highlighting key payment trends, risks, and opportunities for improvement.
• Build and maintain strong relationships with key clients to facilitate timely payments and effectively resolve disputes.
• Oversee client statement production, reminders, and follow-up communications to ensure consistency and efficiency.
• Lead, mentor, and support the credit control team, fostering professional development and ensuring high performance through regular 1:1s, coaching, and annual reviews.

• Extensive experience in credit control, with a proven track record of success in a senior management role.
• Relevant professional qualifications in credit management, finance, or accounting.
• Strong analytical skills with advanced proficiency in credit management and accounting software.
• Exceptional negotiation, decision-making, and problem-solving abilities.
• Proven leadership and team management skills, with the ability to motivate and inspire high-performing teams.
• Excellent attention to detail, accuracy, and organizational skills.
• Outstanding communication and interpersonal skills, with a focus on maintaining positive client relationships.
• A proactive and results-oriented mindset, with the ability to identify risks and opportunities for improvement.
• Knowledge of relevant laws, regulations, and best practices in credit management.