Call Quality Specialist - Drive Service Excellence & Insights
Job in
Southampton, Hampshire County, SO15, England, UK
Listed on 2026-07-31
Listing for:
Better
Full Time
position Listed on 2026-07-31
Job specializations:
-
Healthcare
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Better, Bournemouth-based telecommunications provider, is seeking a meticulous Call Quality Administrator to join our team. You will listen to, assess and score calls to ensure customer service standards are met and exceeded, supporting our reputation for service excellence.
Collaborating with training and operations, you will provide actionable feedback, maintain evaluation criteria, and analyse trends to identify improvements and training needs.
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