Customer Service Representative - OB/GYN; Bilingual
Listed on 2026-09-28
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Healthcare
Healthcare Administration, Medical Billing and Coding
Centro Med is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, Centro Med has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community.
Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community.
Full-time
DESCRIPTIONCentro Med is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, Centro Med has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community.
Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community.
Centro Med is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, Centro Med has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community.
Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community.
We improve lives through improving the well-being of families through high quality, compassionate health care.
CORE VALUES- RESPECT We treat all persons with dignity and compassion
- INTEGRITY We build trust through honesty, word and deed
- EXCELLENCE We use best practices to deliver exceptional quality care
- AFFORDABILITY We manage resources to provide affordable health care
- TEAMWORK We work together as a team in the interest of patient care
We are searching for our next SUPER STAR ! As the Customer Service Representative (CSR) you will serve as the primary source of contact for patients at Centro Med clinic and as such is responsible for welcoming patients into the system and ensuring they have positive experiences. The CSR is responsible for registration and processing of all patients/families requesting health care, social services and counseling.
The CSR is responsible for coordinating encounter data entry to meet program and agency deadlines. The CSR also conducts and records patient financial reviews, billing, collections and data summaries relevant to the agency’s annual UDS report and Compliance & Quality Improvement activities.
- Demonstrate proficiency in establishing and updating accounts in the computer system using name, alias, family members, SSN, and account numbers.
- Demonstrate proficiency in entering charges for self-pay, insurance, and eligibility programs. Reconciles charges at the end of each day. Maintains error-free daily balance sheets.
- Determine patient eligibility for participation in special programs (i.e., Methodist Healthcare Ministries, and others).
- Assist patients and visitors who walk into the clinic. Answer telephones identifying self and name of clinic.
- Demonstrate an excellent understanding of insurance (especially Medicaid, Medicare, and CHIP) and eligibility (Methodist Homeless) programs. To include the use of TMHP and Availity to verify current insurance status.
- Demonstrate ability to schedule patient appointments according to established protocols.
- Maintain 100% productivity rate. Demonstrate proficiency in encounter entries, maintaining logs,…
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