More jobs:
Care navigator
Job in
Southampton, Hampshire County, SO15, England, UK
Listed on 2026-10-01
Listing for:
National Health Service
Full Time
position Listed on 2026-10-01
Job specializations:
-
Healthcare
Healthcare Administration, Medical Receptionist
Job Description & How to Apply Below
Brook Lane Surgery is a friendly, patient-focused GP practice serving our local community in Hampshire. We are looking for a motivated and compassionate Care Navigator to join our busy and supportive team.
As a Care Navigator, you will play a vital role in ensuring patients receive the right care, at the right time, from the right service. You will be the first point of contact for patients, helping to direct them to the most appropriate clinician or service.
Main duties of the jobMain Duties of the Job Provide a welcoming and professional first point of contact for patients (face-to-face and telephone)
Assess patient needs using care navigation techniques and signpost to appropriate services
Book appointments and manage clinician diaries effectively
Handle patient enquiries sensitively and confidentially
Support the smooth running of reception and administrative systems
Liaise with clinical and external healthcare teams
Maintain accurate patient records in line with NHS and GDPR standards
About us Brook Lane Surgery is a well-established GP practice committed to delivering high-quality primary care. We pride ourselves on:
A supportive and inclusive team environment
Patient-centred care Continuous staff development and training
Strong links with the wider NHS network and community services
Details
Date posted
28 September 2026
Pay scheme
Other Salary
12.71 an hour
Contract Permanent Working pattern
Full-time
Reference numberAJob locations
233a Brook Lane Sarisbury Green Southampton Hampshire SO
31 7DQ
United Kingdom Job description
Job responsibilities
Person Specification Essential Excellent communication and interpersonal skills
Strong organisational and multitasking abilities
Ability to remain calm under pressure
Basic IT skillsA caring and patient-focused approach
Desirable
Previous experience in a GP practice, NHS, or healthcare setting
Knowledge of care navigation/signposting
Experience using clinical systems (e.g. EMIS)
Job description
Job responsibilities
Person Specification Essential Excellent communication and interpersonal skills
Strong organisational and multitasking abilities
Ability to remain calm under pressure
Basic IT skillsA caring and patient-focused approach
Desirable
Previous experience in a GP practice, NHS, or healthcare setting
Knowledge of care navigation/signposting
Experience using clinical systems (e.g. EMIS)
Person Specification
Experience
Essential Excellent communication and interpersonal skills
Strong organisational and multitasking abilities
Ability to remain calm under pressure
Basic IT skills (e.g. Microsoft Office, clinical systems)
A caring and patient-focused approach
Desirable
Previous experience in a GP practice, NHS, or healthcare setting
Knowledge of care navigation/signposting
Experience using clinical systems (e.g. EMIS)
Person Specification
Experience
Essential Excellent communication and interpersonal skills
Strong organisational and multitasking abilities
Ability to remain calm under pressure
Basic IT skills (e.g. Microsoft Office, clinical systems)
A caring and patient-focused approach
Desirable
Previous experience in a GP practice, NHS, or healthcare setting
Knowledge of care navigation/signposting
Experience using clinical systems (e.g. EMIS)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name Brook Lane Surgery Address
233a Brook Lane Sarisbury Green Southampton Hampshire SO
31 7DQ
United Kingdom Employer's website
Employer details
Employer name Brook Lane Surgery Address
233a Brook Lane Sarisbury Green Southampton Hampshire SO
31 7DQ
United Kingdom Employer's website
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