Team Leader​/Failsafe Officer Complex Medical Retina Team

This is an exciting opportunity to join our team as a Team Leader in the Complex Medical Retina Team within Ophthalmology. We have world leaders in developing and managing retinal diseases as part of our clinical team.

If you are looking for a role where you can demonstrate your unique skills we would welcome your application for this busy but rewarding role.

This role would be ideal for someone with great organisational skills, who enjoys problem solving and is looking to work in a team that provides essential lifetime support for patients with retinal conditions requiring ongoing treatments.

The service provides injection therapies and laser treatments alongside standard clinic visits. There are a high volume of patients reliant on the service and as their pathways change due to disease progression, an ability to modify how service delivery is achieved is essential.

You would be responsible for managing a team of band 2 and 3 administrative clerks with a variety of experience within their roles.

You will directly report to the Operations Coordinators, Operations Manager and will be expected to partake in meetings with the Care Group Management Team.

The Complex Medical retina Administration team work very closely with the clinicians, imaging and nursing teams to provide a first class service for our patients.

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

• a) Leading a team of administrators.
• b) The smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.
• c) Providing cross-cover for other Team Leaders to ensure a consistent and effective administration service is maintained at all times.

As this role requires interactions with multiple teams, good communication skills is essential.

An ability to manage people is also essential, providing support through probationary periods and the appraisal process to encourage the development of junior team members will be a key aspect of the role. Monitoring staff attendance and roster administration will also form an integral part of the role, ensuring the staffing and skill mix is correct for service delivery.

The post requires versatility and flexibility. We are looking for an individual who has a drive to deliver the best possible service for our patients in line with the Trust values. An ability to look at different ways of working which supports the fluctuations of the service needs will be a key skill we are looking for you to demonstrate.