Primary Care Centre Assistant; Driver & Reception; PT, OOH Non-clinical

As a result of continued growth,
Health Hero are seeking to recruit a Primary Care Centre Assistant (PCCA) to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Shropshire, Telford & Wrekin ona
part-time, permanent basis.

Our shift patterns vary and include weekday evenings, weekends, and a commitment to work some overnight sessions. Please note that shift patterns and rota flexibility can be discussed at the application stage.

As an Primary Care Centre Assistant (PCCA), you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the Shropshire, Telford & Wrekin locality.

We offer a rolling 4-week rota pattern, agreed following a successful interview, providing a structured and supportive approach to flexible working. You'll play a vital role in supporting the delivery of care to patients across the Bath and North East Somerset, Swindon and Wiltshire area, working alongside experienced clinicians and operational colleagues.

This varied and rewarding role involves providing non-clinical support to clinicians and patients using the NHS 111 and GP Out of Hours service, helping ensure people receive the care and support they need when they need it most.

A degree of flexibility is required and there may be occasional opportunities to work additional hours to support service demand and operational requirements.

Our Urgent Care service operates across Shropshire, with operational bases in Telford, Shrewsbury, Bridgnorth, Ludlow and Whitchurch
. If successful your rota may include a variety of the below hours:

• Monday – Friday 18.30/18.45/19:00-00.00 (Evenings)
• Monday – Friday 23:45 – 07:00 (Overnights)
• Saturday - Monday 07:00 – 07:00 (Encompassing AM/PM/Evening or Overnight Shifts)

Please note that overnight working will be required as part of this role and will make up part of

the required working rota

• Driving Clinicians to the patient's home in a safe and legal manner – adhering to current driving regulations.
• Perform basic vehicle checks at the beginning and end of shifts – ensuring they are roadworthy, fuelled and fully equipped.
• Accurate recording of all medications and consumables used while on shift.

• To be the first point of contact for the patient or carer/relative in our designated Treatment Centres.
• Supporting Clinicians while you are on shift.
• Communicating with patients both in person and via the telephone (comfort & welfare checks).
• Ensure the Treatment Centre is kept clean and tidy.

• Using a variety of computer systems to accurately maintain stock levels of medication and consumables.
• Replenishing car stock at the end of your shift.
• Understand stock rotation and expiry dates on weekly delivery of medications and consumables

Full Training will be provided

The Primary Care Centre Assistant role is varied and requires a flexible and resilient approach. You will be expected to undertake a broad range of duties, including periods of prolonged sitting (for example, at a reception desk or in a vehicle), alongside more physically demanding tasks such as moving and carrying emergency equipment and delivering CPR at floor level when required.

As part of the role, you must be comfortable working in both clinical and mobile environments, responding to the needs of the service as they arise.

Please note that all successful candidates will be required to undertake and pass a driver’s medical in line with role requirements.

As someone who is well organized, hardworking and personable, you will be joining an established team of close-knit and hardworking colleagues who…