Support Coordinator

Hours: 37.5

Salary: £25,440 to £25,440

Annum

As a People Support Co‑ordinator, you will play a pivotal role in supporting the People Team. This role will focus on employee relations to support our workforce and enhance the overall colleague experience. This role will be instrumental in fostering a positive work environment, managing colleague concerns, and ensuring compliance with employment laws and internal policies. The People Coordinator will collaborate the People Advisor and with managers and colleagues to drive engagement, resolve conflicts, and contribute to a fair and supportive workplace culture.

• Employee Relations: Act as a key point of contact for employee relations matters, providing advice and resolution strategies for workplace concerns, grievances, and disciplinary actions.
• Policy Compliance & Implementation: Ensure compliance with employment laws, company policies, and industry best practices, updating and advising on changes as necessary.
• Performance Management Support: Provide guidance to managers and employees on performance management, including handling underperformance, improvement plans, and capability procedures.
• Conflict Resolution: Assist in mediating and facilitating discussions to resolve disputes, promoting a culture of fairness and open communication.
• Asence & Well‑being Management: Support managers in monitoring absence trends, return‑to‑work processes, and promoting well‑being initiatives.
• Employee Engagement: Contribute to initiatives that enhance employee satisfaction, motivation, and retention through surveys, feedback mechanisms, and proactive interventions.
• HR Policy & Process Improvement: Support the evaluation and improvement of people management policies and procedures to maintain a positive and high‑performing work environment.
• Training & Development Support: Identify and support training needs related to employee relations, workplace behavior, and leadership development.
• HR Metrics & Reporting: Track and analyze employee relations trends, producing reports and insights to inform people strategy.
• Stay Informed: Stay updated on HR trends and developments to ensure Choice Care follow best practices.

• Experience in an HR generalist or employee relations role
  , ideally within a fast‑paced environment.
• Good knowledge of employment law and best practices in employee relations.
• Excellent communication and interpersonal skills
  , with the ability to build trust and credibility at all levels.
• Ability to mediate and resolve workplace disputes with professionalism and fairness.
• Experience supporting performance management and guiding managers through complex people issues.
• Proactive approach to problem‑solving and conflict resolution
  .
• Ability to manage sensitive and confidential information with discretion.
• Strong analytical skills with the ability to interpret HR data and trends.
• Some experience of in handling grievances, disciplinaries, and performance management processes
  .
• Proficiency in HR software and systems.

• Learning Academy
• Enhanced holiday entitlement - starting from 30 days inclusive of bank holidays
• Sick pay entitlement
• Employee Assistance Programme - comprehensive health and wellbeing support for staff
• Refer a friend scheme - enjoy a payment of £500 when you recruit a friend to Choice Care
• Choiceversary - staff receive vouchers of £75 after 5 years, £100 after 10 years and £150 after 15 years to celebrate their commitment to Choice Care
• Christmas bonus - vouchers for all staff members
• Life insurance
• Annual staff awards - this year each winner received £400 and we had over 30 winners in total
• Complex in‑house training - this includes our Advanced Management Development Programme for managers in the making and our Foundation Management Development Programme for rising stars
• A paid day off on your birthday
• Blue Light Card eligibility

* minimum serviceperiods and apprenticeship funding eligibility applicableto some benefits

Choice Care is one of the UK’s leading residential care providers for people with learning disabilities, autism and mental health conditions. With over 25 years’ experience, we’re at the…