First Line Support​/Service Desk Analyst

First Line Support / Service Desk Analyst

Join to apply for the First Line Support / Service Desk Analyst role at Army Marketing

1st Line Support Analyst – 12‑Month FTC (Likely to Go Permanent)

Southampton | £22,000‑£24,000 | Full‑time, Onsite (5 days/week)

We're looking for a personable and proactive 1st Line Support Analyst to join a growing technology team in Southampton. This is a 12‑month fixed‑term contract with a strong likelihood of becoming permanent.

• Acting as the first point of contact for IT support queries (phone, email and walk‑ups)
• Troubleshooting issues across Microsoft 365, Entra/Azure AD, Windows 10/11, and core desktop applications
• Managing tickets, escalating where needed and keeping users updated
• Setting up new starters, accounts and basic access permissions
• Delivering excellent customer service to internal users

• Experience in 1st Line / Service Desk / Helpdesk support
• Confident working with the Microsoft stack (M365, Active Directory / Azure AD / Entra)
• Great communication skills and a positive, user‑focused approach
• Someone who enjoys being on‑site, learning and getting stuck in

• FTC with a strong chance of going permanent
• Stable, friendly environment with lots to learn
• Clear progression into 2nd Line over time

RSG Plc is acting as an Employment Agency in relation to this vacancy.

If you're looking for hands‑on experience, solid training and a path into long‑term IT support, apply now or message me directly for more info.