Operations Strategy Analyst

This is an opportunity to join a fast‑paced organisation where data drives every operational decision. You will play a key role in improving processes across the customer and loan lifecycle, helping shape how a growing financial services business delivers efficient, customer‑centric operations.

They are a data‑led financial services provider focused on delivering a smooth and responsible customer experience. Their Operations function is evolving rapidly, and they are investing heavily in analytics, tooling, and smarter decision‑making. You will join a collaborative team that values transparency, continuous improvement, and practical insight. This is an environment where your analytical work directly influences performance and customer outcomes.

• Analyse large datasets to uncover trends, inefficiencies, and opportunities across operational workflows.
• Develop dashboards and reports to track key performance metrics such as processing times, service levels, staffing efficiency, and customer experience.
• Conduct root cause analysis and present clear, actionable recommendations to non‑technical stakeholders.
• Build predictive models for forecasting volumes, capacity planning, and workforce optimisation.
• Partner with Data Engineering to ensure data accessibility, quality, and availability.
• Monitor compliance and flag operational risks based on emerging patterns and anomalies.
• Support the development and maintenance of analytical tools using SQL, Python, and BI platforms.

• Strong commercial experience in data analytics within an operational or financial services setting.
• Proficiency in SQL and either Python or R, along with experience using data visualisation tools such as Power BI, Tableau, or similar.
• Demonstrated experience improving processes, forecasting performance, or optimising operational workflows.
• Ability to translate complex data into simple insights for senior stakeholders.
• Comfortable working in a fast‑paced environment with multiple priorities.

• Apply by sending your CV to Joe by the link below