3rd Line Engineer

Overview

Ready to take your career to the next level?

We’re one of the UK’s most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition. Join us, and let’s shape the future together.

Note to agencies – we are in a period of exclusive direct sourcing for this role and are not accepting applications from agencies.

• Team: Core Infrastructure and Apps (CIA)
• Location: Hybrid working from one of our key office locations at least 2 days per week.
• Working Pattern: Full-time
• Why this role matters: This is a pivotal opportunity to provide 3rd line technical support for critical line of business applications.

This position reports directly to the Technical Lead and requires the successful candidate to be within commuting distance of one of our key office locations:
Bristol, Southampton, or Exeter. A minimum of two office-based days per week is expected, scheduled in alignment with business needs and agreed upon with the Technical Lead Manager. Travel to other office locations to support business needs is anticipated.

The role is integral to the Technology function, with a strong focus on collaboration across our Service Desk, Technical Support, and Engineering teams. The primary objective is to ensure the availability and supportability of critical line-of-business applications.

Key Responsibilities:

• Act as escalation point for complex technical incidents from our Service Desk.
• Maintain and support Microsoft Server, Windows Desktop, and Microsoft 365
• Lead application upgrades and cloud migrations.
• Liaise with vendors and internal teams to ensure stable, supportable solutions.
• Maintain accurate technical documentation.

This role operates on a rota system to ensure coverage between 08:00 and 18:00 on weekdays. Flexibility is essential, as many activities, particularly upgrades and maintenance, must be conducted outside of standard working hours. Regular out-of-hours work is a core requirement to minimise business disruption. Overtime payments or time off in lieu are available for this work.

This role is ideal for a technically skilled professional who thrives in a fast-paced, varied environment. The successful candidate will be a collaborative team player with the initiative and creativity to deliver innovative solutions. A strong work ethic and commitment to excellence are essential.

Skills and Attributes

We are seeking a highly capable and adaptable individual with a strong foundation in enterprise application support and modern cloud technologies. The ideal candidate will demonstrate the following:

Essential requirements

• A strong working knowledge of Microsoft Server and Desktop Environments
• In-depth understanding of common Microsoft 365 technologies
• A good understanding of enterprise networking technologies
• Exposure to managing an Azure environment and ideally have achieved Microsoft AZ104 Azure Administrator
• Ability to manage workload collaboratively and in a planned way (We currently utilise Azure Dev Ops and Service Now)
• A clear understanding of cybersecurity principles and a methodical approach to reducing technical risk
• The ability to communicate clearly and to document fully
• Excellent time management skills and ability to prioritise effectively under pressure
• Proven track record of owning and delivering to a high standard
• A desire to learn new technologies as we develop our technology roadmap

It would also be desirable, but not essential, to have:

• Practical experience of common applications used in a law firm setting such as iManage, Elite 3E, Intapp Time
• Experience in Power Shell and automating routine processes
• Experience of working alongside a Managed Service Provider

At Foot Anstey, we’re committed to making a difference for our people, our clients, and society. Here’s what makes us stand out:

• An ambitious growth strategy that opens up opportunities for our people to make their mark.
• A client base that spans household names, thriving startups, and ambitious enterprises.
• A culture built on our values of being refreshingly human, entrepreneurial, inclusive and collaborative.
• A strong…