IT Support Technician

CIM Software is the UK’s leading provider of ERP software solutions specifically designed for small and medium-sized manufacturers using Sage 50 and Sage 200. As an award-winning Sage Tech Partner Plus with over 150 years of combined industry expertise, we develop flagship products like Cim
50 and Cim
200 to help businesses streamline production, manage stock and maximise operational efficiency

CIM Software joined Everfield in September 2025, with their HQ based in Southampton, UK.

Role Overview

CIM Software provides manufacturing and ERP solutions to SME businesses across the UK. Alongside our Cim
50, Cim
200 and Cim
360.cloud software platforms, we also deliver IT support services to many of our customers, therefore our customers rely on us not only for their business software, but for their wider IT infrastructure, and we pride ourselves on being a trusted technology partner.

As IT Support Technician at CIM Software, you will provide remote and very occasional on-site IT support to our customer base, resolving a wide range of technical issues across cloud, on-premise and hybrid environments.

This is a varied role requiring strong troubleshooting skills, clear communication, and the confidence to deal directly with business owners, finance teams and operational staff. You will handle escalations from 1st line, take ownership of more complex technical issues, and work closely with our software support teams.

Key Responsibilities

• Provide 1st and 2nd line support to external customers
• Troubleshoot and resolve Microsoft 365 issues
• Endpoint security (ESET, Vipre or similar)
• Networking and connectivity issues
• Manage user provisioning, permissions and device configuration
• Support backup and disaster recovery solutions (e.g. Datto)
• Diagnose server and workstation issues
• Escalate and document complex issues appropriately

Skills & Experience Required

• Experience in a 1st or 2nd line IT support role (MSP experience desirable)
• Familiarity with AVD environments
• Experience with endpoint protection tools (ESET, Vipre or similar)
• Basic networking knowledge (DNS, DHCP, firewalls, VPNs)
• Experience supporting Windows Server and Windows 10/11
• Confident working directly with customers
• Strong problem-solving and communication skills
• Experience supporting SME environments
• Datto backup experience
• Exposure to VoIP systems (Voxone beneficial)
• Experience working alongside ERP / accounting software environments

What We Offer

• Exposure to a broad and varied technical estate
• Opportunity to develop into a senior or infrastructure-focused role
• Supportive team environment
• Being part of a growing software and technology business within the Everfield group.