Product Analyst – Customer Experience

The role

As a Product Analyst – Customer Experience, you will operate at the intersection of product and engineering, taking ownership of customer-facing features from concept through to delivery. This is a hands‑on role where you won’t just define requirements—you will build, prototype, and iterate solutions to shape the future of our platform.

Hybrid (UK) – able to work from Southampton, Northampton, or Warrington on a weekly basis, with frequent travel to other sites.

• Own and manage a prioritised product backlog, aligned to CX and platform strategy.
• Run agile ceremonies and work closely with engineers to deliver high‑quality outputs.
• Translate product vision into detailed epics, user stories, and technical acceptance criteria.
• Build and iterate on working prototypes and front‑end solutions to validate ideas quickly.
• Design and improve end‑to‑end customer journeys, focusing on usability, performance, and scalability.
• Identify and reduce complexity across systems, workflows, and customer touchpoints.
• Collaborate with technical teams to ensure solutions are feasible, scalable, and align with architecture.
• Use data, user feedback, and testing to continuously refine and improve the customer experience.

• Experience in a product, technical business analysis, or product engineering role.
• Strong hands‑on experience with prototyping or front‑end development (e.g. building working demos, not just wireframes).
• Solid understanding of agile delivery, backlog management, and working closely with engineering teams.
• Ability to write clear, detailed requirements that translate effectively into technical delivery.
• Experience using tools such as Figma, v0, or AI‑assisted development tools (e.g. Claude Code) is desirable.
• Strong systems thinking with the ability to simplify complex processes and architectures.
• Experience improving customer journeys through data, testing, and iteration.
• Exposure to logistics, eCommerce, or platform‑based products is desirable.
• Discretionary company bonus scheme.
• Pension, Life Assurance, Healthshield Cash Plan and Discount Perks.
• Free on‑site parking, with electric car charging at certain locations.
• Range of employee awards.
• Employee assistance programme to promote mental health wellbeing.
• Cycle to work scheme.
• Enhanced maternity and paternity leave.

• Right to Work in the UK & Basic DBS Check – you must have the legal right to work in the UK (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment.
• References – We reserve the right to request two or more references, covering the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.
• English Language – you must be able to work in English; enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.