Solutions Support Analyst

## Solutions Support Analyst Apply remote type:
Hybrid locations:
Southampton:
London:
Luxembourg:
St Helier:
St Peter Porttime type:
Full time posted on:
Posted 30+ Days Agojob requisition :
R0426

At Aztec, we provide talented and dynamic individuals with the opportunity to build a rewarding career.

We’re an ambitious company, committed to building long-term partnerships with our clients and delivering operational excellence at every stage of their fund’s lifecycle.

Our culture is what makes us a standout place to work. Our people are at the heart of our business: putting clients first; delivering service excellence; working as one team; building lasting connections and embodying our values and purpose.

Join our journey and discover what makes us the bright alternative.
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* About the role:

**** Reports to Support and Continuous Improvement Manager
** At the Aztec Group, technology is a core enabler of our award‐winning client services and operational excellence. As part of our continued investment in automation and digital solutions, we are seeking a Second and Third-Line Support Analyst to support and maintain a growing portfolio of bespoke applications built using Microsoft Power Platform, SharePoint Online, and Camunda.

This is an early‐career opportunity to develop in a technical role within the Automation and Cloud Solutions function, reporting to the Support and Continuous Improvement Solutions Manager. The role will provide second and third‐line support for business‐critical applications developed by the Cloud Solutions team, working closely with the Service Desk (first line) and more senior technical colleagues to ensure issues are resolved effectively and services continue to improve.

The successful candidate will build a strong understanding of Aztec’s automation solutions and the business processes they support, taking increasing ownership of incident resolution, analysis, and continuous improvement activities as their capability develops.
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* Key responsibilities:

** Third Line Solution Support
* Act as the primary third‐line support for application‐related incidents and service requests across Power Platform, SharePoint Online, and workflow automation solutions.
* Provide initial second‐line support for escalations from the Service Desk during the transition period, with responsibilities reducing overtime as capabilities are embedded within first and second-line teams.
* Investigate and diagnose complex or high‐impact issues, collaborating with senior colleagues and developers where required.
* Resolve issues within agreed SLAs, using sound judgement to escalate when problems fall outside authority or experience.
* Carry out approved configuration changes, data corrections, and fixes in line with governance and change control processes.
* Contribute to root cause analysis across application logic, data, and automated workflows.
* Support releases, deployments, and platform upgrades to ensure solutions remain stable and supportable.
* Provide clear updates and knowledge transfer to the Service Desk to support the ongoing handover of second‐line responsibilities.

Continuous Improvement & Service Quality
* Contribute to root cause analysis and problem management for recurring incidents.
* Suggest improvements to applications, documentation, and support processes.
* Maintain accurate and up‐to‐date support documentation, including known issues and standard operating procedures.
* Support testing and validation of fixes and enhancements prior to release.
* Complete design and development of Continuous Improvement enhancements to current solutions
* Work in line with Aztec’s governance, security, data protection, and changing management standards.
** Skills, experience and capabilities:
** Technical skills
* Experience (typically 2–3 years) providing application or systems support (first line, with exposure to second line) within a Microsoft‐centric environment.
* 1+ year experience supporting solutions built using Microsoft Power Platform and/or SharePoint, including custom lists, libraries, Power Apps and automated workflows.
* 6+ months development experience in Power Platform or PL-400 certified
* Experience working in…