Business Systems Functional Consultants CRM & ERP

Business Systems Functional Consultants (2 Roles - CRM & ERP)
Full Time | £59,015 - £68,850 (dependent on experience)
OSHQ | Southampton | Hybrid Working Who we areWe are Ordnance Survey, Great Britain's national mapping service and a pioneer in geospatial technology. With over 230 years of trusted data, we empower better decisions, deeper understanding, and meaningful connections to the places we live, move through, and care for.

We are currently recruiting for two Functional Consultant roles within our Business Systems team, aligned to:

Finance (ERP)
Sales & Customer (CRM)
These roles are critical to enabling secure, scalable and reliable technology services that underpin our day-to-day operations.

Working collaboratively across the organisation, the Business Systems team provides technical leadership, engineering capability and modern platforms that support our strategic goals. Joining us, you will help define the standards, practices and governance that shape how Dynamics 365 is adopted, delivered and evolved across OS.The Opportunity We are looking for experienced and forward-thinking Functional Consultants to provide leadership and domain expertise across key business capabilities within Dynamics 365.Acting

as a trusted advisor, you will shape how platforms are adopted, improved and governed across OS. Working closely with business stakeholders, delivery teams and technical specialists, you will ensure solutions deliver measurable value and align to wider organisational priorities.

These roles sit within our Business Systems Centre of Excellence, influencing not just what we deliver, but how we deliver it - strengthening standards, governance and ways of working across the organisation.

This is an opportunity to solve complex business challenges, improve processes end-to-end, and influence change through strong functional expertise.

Specialisms Functional Consultant - Sales & Customer (CRM)
You will provide domain expertise across customer engagement and CRM processes within Dynamics 365 Customer Engagement.

You will focus on improving customer journeys, enhancing system adoption and ensuring customer-facing solutions align to user needs and business priorities.

Functional Consultant - Finance (ERP)
You will provide domain expertise across Finance processes within Dynamics 365 Finance & Operations (D365 F&O).You will focus on improving financial processes, strengthening governance, and ensuring systems are stable, scalable and aligned to organisational priorities.

What you'll be responsible for Across both roles, you will:

Provide functional leadership and act as a trusted advisor to business stakeholders

Lead functional work packages from design through to business adoption

Translate business needs into clear functional designs and solution options

Take a holistic view across processes and domains to identify dependencies and improvements

Support prioritisation and decision-making through commercial awareness

Build strong relationships across service leads, delivery teams, users and partners

Drive continuous improvement across processes and system usage

Facilitate workshops and communicate effectively with a range of audiences

Coach and mentor analysts and junior consultants to build team capability

Role-specific expertise

CRM - Essential Experience working with Customer Relationship Management / Customer Engagement platforms

Strong understanding of customer-facing processes (e.g. sales lifecycle, customer service, case management, engagement journeys)
Finance - Essential Strong understanding of core finance processes (e.g. general ledger, accounts payable/receivable, budgeting and financial reporting)
Experience working with Dynamics 365 Finance & Operations (D365 F&O) modules

What success looks like Across both roles

Acting as a trusted advisor, influencing decision-making and shaping effective solutions

Delivering high-quality functional designs that enable efficient and predictable delivery

Strong collaboration across Business Systems and wider OS teams

Identifying and delivering continuous improvement across processes and systems

CRM role Improved customer journeys, system adoption and user experience

Finance…