IT Apprentice

IT Apprentice

Department: Information Technology

Employment Type: Apprentice

Location: Southampton

Reporting To: Alex Wiggins

Reporting directly to the IT Lead, the IT Apprentice provides general support to all IT users in the business with a focus on user support, new starters and replacement machines. The following responsibilities should be read in conjunction with the IT Dept RASCI Matrix. The two documents distinguish which tasks are the full responsibility of the IT Apprentice and the tasks which require their assistance to the person responsible i.e. the IT Lead.

• First line IT Support via phone, email, Teams and in person.
• Create and manage user accounts across platforms including but not limited to Active Directory, Autodesk and Adobe.
• Supporting all current and future company accreditations involving IT.
• Carry out internal audits on software usage, user accounts, permissions and assets.
• Maintaining and supporting all printers within the business.
• Helping maintain an up-to-date IT asset system.
• Setup, maintain and support all computers, printers, mobiles and tablets.
• Help maintain and manage our mobile device management system.
• Help with all cyber security related tasks and/or projects.
• Create, maintain and update file server shares and permissions.
• Support internal IT systems.
• Help maintain and improve our cyber security posture.
• Support WEEE disposal.
• Create, update and maintain internal IT documentation
• Support with leavers process.
• Create and update internal scripts in Powershell, Batch and Bash.
• Assisting with Ethernet and fibre cable installations
• Supporting VoIP phone systems and desk phones
• Helping with user account setup, password resets and permissions
• Learning networking basics including routers, switches, Wi-Fi and firewalls

• Uphold and promote the Company’s Core Values – Care, Trust, Respect and Sustainability.
• You may be required to undertake additional duties to those outlined above that are commensurate to the level of role you perform.

• BTEC Level 2/3 in IT / Computing
• Level 3 Diploma in ICT
• GCSEs including English and Maths
• A-Level in ICT / Computer Science

• Microsoft 365 Certified:
  Fundamentals
• Microsoft 365 Certified:
  Modern Desktop Administrator Associate
• MD-100 / MD-101 (Windows client and device management)

• Windows operating systems (Windows 10/11)
• Microsoft 365 administration
• Active Directory (password resets, account management)
• Basic networking (TCP/IP, Wi-Fi setup, VPNs)
• Troubleshooting PC hardware and peripherals
• Printers, laptops, mobile device support
• Ticketing systems / service desk platforms
• Basic Power Shell knowledge (advantageous)

• Experience in a helpdesk or technical support environment.
• Experience providing remote, telephone, and face-to-face support.

At Trant, we offer the opportunity for career development and progression within a professional working environment, and we strongly encourage employees to gain professional qualifications and fully support individuals on their journeys towards chartership.

• Work on complex, meaningful engineering projects
• Be part of a collaborative, multi-disciplinary team
• Strong pipeline of secured work and career progression opportunities
• Innovative environment with in-house design and manufacturing capability
• Long-term secured framework work
• Clear career development opportunities
• Strong safety and wellbeing culture
• Competitive salary and benefits package

• Competitive salary
• Company car or car allowance (some levels)
• Mentored support within our ‘Career Development Association’, to work towards chartership
• 24 days holiday (increasing with service) + 8 bank holidays
• Options to buy additional holiday via salary sacrifice
• Company Pension Scheme
• Flexible working based on a ‘core hours’ system
• 1 x Professional Membership paid annually
• Hybrid working
• Employee Assistance Program
• Free onsite parking
• Bike to Work Scheme
• Discretionary annual bonus