Deskside Support Engineer

At DXC Technology, were people first. Why? Because its people that get the job done. We have a flexible, autonomous, and open work culture. Its successful because we have character: were proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. Were focused on the future, so we keep our employees at the cutting-edge of their fields with personalized training programs.

At DXC, youll find opportunities that match your efforts, and a team of good people to inspire you and recognize the important work you do. We are currently looking for a Desktop Support Engineer to support one of our clients based on-site in Southampton. This is a full-time, position working a 37.5-hour week Monday to Friday. The ideal candidate will be required to have a flexible approach as overtime and on-call duties may be required.

Due to the nature of our client's work the successful candidate will need to be eligible to obtain SC Security Clearance and this will eequire a sole UK national. Responsibilities:
Desktop / Laptop / VDI build, configuration, deployment to end users Software installation / deployment Asset and peripheral deployments In depth investigation into issues Work as part of a support team with laptop, desktop and VDI terminals support calls Hardware installation / upgrade / break fix for desktop, laptop, and server Smartphone support (Android & iOS) VIP support Assisting with customer projects Occasional travel required around the area to help cover Leave at sites (within a 2hr travel)

What we're looking for:

Microsoft Windows 10, and 11 Operating Systems Deployment, configuration, and support Support Microsoft Office 2016 onwards Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role Knowledge of Microsoft SCCM and OS / Application deployment Good verbal communication with an ability to communicate to all levels Good written communication: concise and accurate call logging, documentation, and email correspondence Good time management / organisational skills Work well as part of a team or independently Desirable skills / qualifications:
Microsoft Windows 10 and / or 11 training, certification, and experience Legacy Operating Systems Active Directory management Understanding of Microsoft SCCM

Experience of Microsoft Entra

Experience of Trellix EPO and client-side agents

Experience of client-side Wi-Fi configuration and troubleshooting

Experience of Windows Security configuration

Experience of client encryption and VPN - Trellix, Bit Locker, Cisco, F5 and Zscaler Previous experience in a similar role Willing to learn new skills and technologies Clean full driving license What We Will Do For You Competitive compensation Pension scheme DXC Select Our comprehensive benefits package (includes private health/medical insurance, gym membership and more) Perks at Work (discounts on technology, groceries, travel and more) DXC incentives (recognition tools, employee lunches, regular social events etc.)