IT Operations Analyst

Salary: £31,400 - 42,500 per year

• Experience in IT Support, Service Desk, or Desktop Support roles
• Strong knowledge of Windows, Microsoft 365, Active Directory, and endpoint support
• Understanding of ITIL and working to SLAs
• Strong troubleshooting and customer service skills
• Desirable: ITIL certification, experience with virtualised environments, and IT procurement experience

• Provide onsite and remote Level 1 and Level 2 IT support, resolving incidents and service requests within SLA
• Log, update, and manage tickets in the IT Service Management system, escalating where needed
• Support Windows devices, Microsoft 365, Active Directory, mobile devices, and peripherals
• Manage the hardware and software lifecycle, including procurement, installation, configuration, and asset tracking
• Identify trends and contribute to service improvements and knowledge documentation
• Support IT projects, service transitions, and collaborate with global teams and vendors
• Deliver user training and promote IT policies and best practice
• Participate in an out-of-hours support rota

• Active Directory
• Hardware
• Support
• ITIL
• Microsoft 365
• Mobile
• Windows
• Office 365
• Security

• Health cash plan
• 25 days holiday
• Pension scheme
• Life assurance
• Extensive training and progression
• More

We are offering an IT Operations Analyst opportunity in Southampton, with a working pattern of 3 days onsite and 2 days remote and a salary of up to 42.5K. This is a varied, hands‑on role within a structured IT environment, supporting multiple locations and contributing to service improvements, IT projects, and end‑user training. We offer competitive compensation and a strong benefits package including a health cash plan, 25 days holiday, a pension scheme, life assurance, extensive training and progression, and more.

We are a growing team with strong career prospects.