Operations Manager; FTC

• Faster decision‑making via simplified governance

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long‑term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.

This role will establish and lead a central control for Advice change, bringing clarity, discipline and pace to a complex portfolio spanning transformation, digital, regulatory and BAU initiatives.

Reporting into the Strategy & Transformation Director, the role will ensure that prioritisation, reporting and governance operate as a coherent system, enabling the organisation to focus on fewer, higher‑impact initiatives and deliver them effectively.

M&G Advice is delivering a significant programme of change (e.g. Dynamic Planner, Ignition, Advice Waterfront), alongside ongoing regulatory and BAU demand.

Current challenges include:

• Competing priorities and constrained capacity across teams
• Fragmented reporting and limited portfolio visibility
• Governance complexity slowing decision‑making

This role is a critical enabler to:

• Improve delivery pace and decision quality
• Align activity to strategic outcomes
• Reduce inefficiency and cost leakage across change delivery

• Enterprise Change Reporting & Insight
• Own a single, consolidated view of all change activity across Advice
• Deliver monthly EXCO/Steer Co reporting (status, risks, benefits, milestones)
• Establish consistent MI standards and dashboards to support decision‑making
• Portfolio Prioritisation & Demand Management
• Design and operate a clear prioritisation framework aligned to strategy
• Implement a single intake (front door) for all change demand
• Lead regular reprioritisation cycles based on capacity, value and risk
• Provide visibility of forward change runway and resource allocation
• Governance Design & Execution
• Define and embed a streamlined governance model
• Standardise committee packs, decision‑making, and escalation routes
• Maintain a central decision and action log
• Reduce duplication while maintaining strong control and auditability
• Change Control & Standards
• Own and enforce consistent change standards and lifecycle discipline
• Ensure robust scope, cost, risk and benefits tracking
• Maintain audit‑ready governance and documentation
• Align delivery practices to Group PMO and Change Handbook standards
• Cross‑Programme Coordination
• Act as the integration point across Strategy, Change, Proposition and Operations
• Manage dependencies, capacity constraints and delivery risks across programmes
• Establish a clear operating rhythm for planning, reporting and escalation

This role will deliver measurable benefits, including:

• Improved delivery focus through structured prioritisation
• Faster decision‑making via simplified governance
• Reduced duplication across reporting and PMO activity
• More efficient use of Group project management resource, lowering medium‑term cost through:
  • Reduced rework and failed initiatives
  • Better defined scope and entry into delivery
  • Avoidance of incremental resource demand

• Strong experience in portfolio / programme management or PMO leadership
• Proven ability to design and implement governance and operating models
• Highly analytical with ability to translate complex portfolios into clear insight
• Credible with senior stakeholders; comfortable operating at EXCO level
• Strong commercial awareness; able to balance governance with pace of delivery
• Collaborative and influential; able to work across multiple functions and agendas

We are seeking an individual who is:

• S…