Support Engineer

Salary £43,918.00 - £51,238.00 (dependent on experience) Southampton, Hybrid Working

Ordnance Survey (OS) is the national mapping agency for Great Britain, and a world-leading geospatial data and technology organisation. As a reliable partner to government, business and citizens across Britain and the world, OS helps its customers in virtually all sectors improve quality of life.

OS expertise and data supports efficient public services and infrastructure, new technologies in transport and communications, national security and emergency services and exploring the great outdoors. By being at the forefront of geospatial capability for more than 230 years, we’ve built a reputation as the world’s most inspiring and trusted geospatial partner.

You’ll join one of our Technology Support Teams, which supports and maintains a range of internal ETL services that produce data for our customer delivery platforms.

As a Support Engineer, you will help strengthen the resilience, reliability and quality of OS’s ETL services by:

• Maintaining, managing and supporting software and infrastructure that underpin key business activities
• Designing and implementing improvements to service performance, including automating deployments, right‑sizing systems, and extending monitoring and alerting capabilities
• Safeguarding critical services by continually assessing and improving observability, resilience and security
• Investigating and resolving root cause issues, identifying why failures occur, and working with subject matter experts when necessary to fully resolve problems
• Applying Dev Sec Ops  and SRE principles to improve both services and team capability
• Proactively delivering service improvements, ensuring they align with development cycles and Agile workflows

You’ll work closely with Engineers and wider stakeholders every day, collaborating within an Agile environment. To thrive in this role, you’ll bring:

• Strong software development and operational knowledge
• Experience supporting scalable cloud‑based services, ideally in Azure
• Effective communication and teamwork skills, enabling smooth collaboration across multiple teams

You will need to demonstrate your track record against the following essential criteria:

• Experience in coding and engineering practices, for example, creating infrastructure‑as‑code, software engineering, Dev Ops methodologies or test automation
• Genuine passion for continually improving the reliability and stability of operational services
• Supporting and maintaining complex, cloud‑based services working within an Agile framework
• Solid understanding of Site Reliability Engineering (SRE) and software engineering best practices
• Cloud technologies and best practice – ideally in Azure
• Infrastructure‑as‑Code – ideally using Bicep
• A track record of continually identifying and implementing service improvements or observability
• Experience of coaching and mentoring other team members and providing consultancy to other teams

Additionally, you will provide expert technical consultancy to enable the business to successfully use IT systems, supporting Project Teams by advising on the performance, configuration and functionality of existing systems. You will ensure that new or updated systems can be effectively supported from day one. You will also play a key role in developing the technical capability of the team — mentoring, teaching and strengthening shared knowledge, skills and engineering practice.

• Python/C#
• Git, YAML
• PowerBI

We want you to love what you do. That is why our benefits package rewards a job well done.

• Salary £43,918.00 - £51,238.00 (dependent on experience)
• Performance‑related bonus up to 10%
• A competitive pension scheme (OS contributes up to 12.07%)
• 28 days annual leave in addition to bank holidays on joining additional to bank holidays (3 taking over Christmas)
• Paid maternity, paternity and shared parental leave
• Free subscription to OS Maps
• Access to online learning platforms
• Coaching and Mentoring schemes
• Plus, a suite of excellent additional perks and benefits

At OS, we believe looking after your health and wellbeing means more…