Digital Business Analyst

Digital Business Analyst

Closing date: 22 July 2026

We're looking for a Digital Business Analyst to join our Digital Programmes team to help shape the way digital services are designed and delivered across UHS.

This is an opportunity to work on a wide range of digital projects working with clinicians, operational and technical teams to understand how services work today and how they could work better in the future. You'll play a key role in identifying user needs, mapping business processes, defining requirements and helping ensure new digital solutions meet the needs of the people who use them.

You will report to the Lead Digital Business Analyst and work alongside our project managers, portfolio office, digital specialists and stakeholders from across the Trust. This is an excellent opportunity for someone who enjoys problem‑solving, working with people and influencing positive change through digital transformation.

• Lead requirements gathering activities through stakeholder workshops, interviews and user research to understand and document business and user needs.
• Develop and maintain current and future business process maps, user stories and functional requirements to support digital projects and system procurements.
• Coordinate and support user acceptance testing, ensuring digital solutions meet agreed business requirements and deliver value to end users.
• Act as the link between operational teams, clinical services, technical teams and suppliers, helping translate complex requirements into practical digital solutions.

• Experience facilitating workshops, gathering requirements and applying business analysis techniques to understand and solve complex problems.
• Experience documenting business processes, developing user stories and producing clear system or service requirements.
• The ability to communicate complex information clearly to both technical and non‑technical audiences and build positive relationships with a wide range of stakeholders.
• Strong analytical skills with the ability to work independently, challenge assumptions constructively and identify practical solutions to support service improvement.

• A degree-level qualification or equivalent experience and evidence of continuing professional development are essential.
• Experience with in healthcare, digital transformation or service improvement environments would be advantageous.
• The post holder may occasionally be required to undertake out‑of‑hours work to support project delivery activities.

• Degree or post‑graduate degree, or equivalent work experience relevant to the post.
• Evidence of further professional development.
• Facilitation of user requirements workshops.
• Knowledge and experience of "discovery" phase for digital projects.
• Knowledge and experience of business analysis techniques.
• Mapping, development and recording of complex business processes.
• Development of written digital / IT system specifications, including data structures and workflows.
• Development of user stories to support Agile software development.
• Confidence to present complex information to large groups of stakeholders both written and verbal.
• Able to work with minimal direction and quickly form working relationships with a variety of clinical and technical stakeholders.
• Able to facilitate discovery of business processes and user needs through workshops, process mapping, requirements gathering.
• Ability to present complex processes / ideas in a simple way (user stories / workflows) to technical and non‑technical stakeholders.
• Developing and communicating new standards / working practices.
• A credible knowledge of acute hospital processes, pathways, reporting and organisational structures.
• Formal or informal business analysis (ISEB, CBAP or BCS) or project management (PRINCE2, AgilePM etc) training.
• Experience of working to different project management approaches (PRINCE2, Agile, Scrum, MSP).
• Understanding of digital systems within an acute hospital context (Client server applications, relational databases, digital hardware in a…