Datacenter Operations Specialist

Role:
Datacenter and AV Engineer Specialist

Location:

Romsey-onsite

This is a vital role supporting a UK based engineering team and the role will provide you the opportunity to be the main IT support engineer with Data center experience. The role involves providing IT support to a team of 100 Developers, ranging from deskside to server infrastructure. This is a very hands on role so requires somebody who enjoys all round IT work.

You will work within a group of geographical dispersed engineers to support end to end IT infrastructure for both existing and future business requirements.

Experience in an IT support role, ideally within R&D environments but not essential.

• Strong knowledge of Supporting and Troubleshooting Windows Client and Server operating systems (Latest & Legacy)
• Familiarity with the network protocols, network systems, DNS, DHCP & Active Directory
• Strong understanding of Microsoft products, software lifecycle methodology, and information systems development
• Racking, cabling and installation and support of hardware:
  Networking equipment, servers/workstations, desktops, games consoles, phones, etc
• Configuration and deployment of custom OS images and additional software, as needed, to servers, PCs and devices mainly using Microsoft deployment products such as WDS and SCCM
• Experience in virtual environments preferably with Hyper‑V and System Center Suite
• Provide customer service and specific AV assistance to customers including AV troubleshooting and operational assistance
• Assist in maintenance and repair of AV equipment through third party vendor relationships
• Maintain neat appearance of AV cables and equipment.

• Racking equipment & provisioning hardware as/when required (Servers, Network hardware)
• Wireless Technologies – Familiarity and support
• Configuration and deployment of OS images to servers, desktops, and devices using Microsoft deployment products such as WDS & SCCM
• Installing peripherals and components (GPUs, Disks, NICs, Memory)
• Active Directory Object Management
• GPO Creation and Management
• WSUS Setup and Management
• File Server & DFS Setup and Management
• Break fix of Servers, desktops, laptops, devices & peripherals
• Troubleshooting performance issues on systems (Servers and custom-built workstations)
• Tuning systems to get maximum performance
• Liaising with OEM partners for support and tracking right through to resolution
• Tracking all hardware in central asset database
• Tracking Maintenance & Renewal (M&R) contracts for all hardware assets
• Software tracking in Asset DB
• Microsoft Enterprise Software – Operating Systems (current and legacy), Office, System Center Suite and other Microsoft software

Wipro is an exciting organization to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion.

• Contributory pension of up to 5%
• 4x life insurance policy
• Private medical insurance (50)

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.