IT Operations Analyst

IT Operations Analyst x 2 - Southampton 3 days / 2 days remote - up to 42.5K

If you're an experienced IT Support professional who enjoys solving technical issues and delivering great customer service, this is a fantastic opportunity to step into a varied, hands-on role within a structured IT environment.

You'll provide Level 1 & 2 support across multiple locations, handling incidents, requests, and hardware/software issues while ensuring SLA and security compliance. You'll also get involved in IT projects, service improvements, and end-user training.

• Provide onsite and remote Level 1 & 2 IT support, resolving incidents and service requests within SLA
• Log, update, and manage tickets in the IT Service Management system, escalating where needed
• Support Windows devices, Microsoft 365, Active Directory, mobile devices, and peripherals
• Manage hardware/software lifecycle including procurement, installation, configuration, and asset tracking
• Identify trends and contribute to service improvements and knowledge documentation
• Support IT projects, service transitions, and collaborate with global teams and vendors
• Deliver user training and promote IT polic...