Hybrid Support Specialist - Tier 1

Hybrid Software Support Technician

Some support jobs are a conveyor belt of tickets. This isn’t one of them. You’ll be the voice customers are relieved to reach — the person who actually sorts it.

We’ll make you an expert in our flagship UK product Syrinx and the hire industry, then build you a path into 2nd Line.

Founded in 1982, used in 77 countries, and still growing our Reading team one great hire at a time.

• Give customers phone and email support they’ll thank you for
• Own your case queue in Salesforce and keep everything moving within SLA
• Catch the issues that matter early — and escape them well
• Write the knowledge-base articles that make everyone faster
• Help test new Syrinx releases before they ship

• Support experience with external customers
• A calm, confident phone manner and real care for people
• Any SQL Server, Windows client/server, IIS or networking know-how (a big plus)
• A fast learner who follows process and spots the detail
• Bonus points:
  
  hire-industry knowledge, Crystal Reports, Sage/Quick Books, or German

• A progression plan built around you, not a template
• Hybrid working, pension and a festive break on top of your holiday
• After probation: a KPI-linked quarterly bonus (hit your numbers, get paid for it), Bupa Dental Care, Pure Gym membership, Cycle to Work, life assurance and an Employee Assistance Programme
• A team that lives its EPIC values — Empowering, Principled, Innovative, Caring

• Dental scheme
• discounted gym memberships
• Pension scheme
• life assurance
• cycle2work scheme

• Empowering – We equip our teammates, customers, and communities to reach their full potential. We foster confident autonomy to resolve issues and discover new ideas by investing in continuing education, promoting an atmosphere of open questioning and active listening, and defining a wide boundary of trust.
• Principled – We are committed to creating an environment of authenticity, honesty, and openness. Our actions demonstrate conviction and purposeful intention in the way we interact with our teammates, customers, and communities.
• Innovative – We are trailblazers, committed to constant innovation in everything we do for our team, our customers, and our communities. We relentlessly strive to identify opportunities and surmount future challenges to ensure success.
• Caring – We authentically care about our teammates, customers, and communities. By supporting and mentoring them to be their best, we empower and encourage them to serve others with the goal of making the world a better place.