IT Support Analyst

Grow your IT support skills in a hands-on role with clear opportunities for development and career progression.

IT Support Analyst
Southampton
£28,000-£32,000
Hybrid (3 days on site, 2 from home)

Good IT support isn't just about fixing problems. It's about making sure nearly a thousand people can do their jobs without technology getting in the way.

You'll be supporting colleagues across multiple locations, solving day-to-day technical issues, maintaining core IT systems and helping create a more responsive, reliable service for the business. If you enjoy variety, taking ownership of problems and making life easier for end users, you'll find plenty to get involved in.

What you'll be doing

You'll be the first point of contact for IT support, providing first and second line support across a broad range of technologies and users.

Your work will include:

• Resolving IT incidents and service requests from end users.
• Installing, configuring and supporting Windows devices, Microsoft 365 and business applications.
• Supporting Active Directory administration.
• Maintaining desktops, laptops, mobile devices and associated hardware.
• Carrying out daily system health checks and monitoring backups.
• Escalating more complex issues where appropriate and seeing them through to re...