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Senior Support Analyst
Job in
Southampton, Hampshire County, SO15, England, UK
Listed on 2026-09-12
Listing for:
Deerfoot Recruitment Solutions Ltd
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Senior Support Analyst – 1 day Southampton/4 days Remote – up to 41K
A growing technology company is looking for a Senior
Support Analyst to join its IT support team. The role involves providing 1st–3rd line technical support to customers, maintaining internal systems, and assisting with software testing and implementation.
- Log, diagnose, and resolve support issues.
- Provide timely responses to customer queries.
- Maintain internal systems and documentation.
- Test software fixes and implement updates.
- Escalate issues according to SLA requirements.
- Contribute to knowledgebase articles and process improvements.
- Experience with Windows Client & Server operating systems
. - Experience working on a customer-focused support desk
.
- Microsoft SQL Server and SQL queries.
- VPN, IIS, and remote access technologies.
- Active Directory, networking, or Citrix experience.
- SQL Server SSIS Packages
- 30-41K (depending on experience)
- Health scheme and potential bonuses
- Hybrid working with some travel
Position Requirements
10+ Years
work experience
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