Onsite Technical Services

Job Title: Onsite Technical Services
Location: Southampton
Duration: Six months initial, with potential for extension
Rate: Up to £200 per day via an approved umbrella company
Shift Pattern: Mon to Fri (Site Cover from 08:00 - 18:00; 8hr shift to include 30 min break)

If you enjoy hands on technical support and taking ownership of complex issues, this is a great opportunity to join a global customer account at their R&D Head Office in Southampton. You'll be the person end users turn to handling fault calls, service requests, planned changes, and delivering Smart Hands support while manning the BAT "Tech Deck".

• Managing fault calls, service requests and planned changes end-to-end
• Providing Smart-Hands support for onsite IT needs
• Manning the "Tech Deck" and supporting key users across the business
• Carrying out deskside activity including PC/laptop builds and OS configuration
• Supporting Active Directory administration and some hardware repair
• Using Office 365 and supporting Windows 11 environments
• Handling asset management and producing accurate documentation
• Engaging with VIPs/Executives/Senior Management and their support teams professionally
• Taking responsibility for complex cases and driving them to resolution

• A personable, confident communication style-able to represent the service at the highest level and communicate clearly with all levels of stakeholders
• Strong organisational and admin capability, with excellent attention to detail
• Solid deskside support experience and comfort working in an onsite, user-facing environment
• Experience using S-NOW and supporting Office 365 / Windows 11
• Able to support asset management and create documentation accurately
• A proactive approach to relationship-building with end users