Senior Systems Analyst

At Aztec, we’re committed to building and nurturing a diverse and inclusive workforce where everyone feels valued, respected, and able to grow. We know that different backgrounds, perspectives, and experiences strengthen our business and we welcome applications from all individuals. So, if your experience doesn’t exactly match with every part of the job description, but you are excited about the role, we would still like to hear from you.

If you are passionate, curious, innovative and data driven, you could still be a good fit.

About the role:

Reports to Systems Manager – Market Technology Services With continued growth across the Aztec Group, our Information Technology teams are expanding to support current and future business needs. We’re after experienced individuals to help us deliver high quality, and seamless IT experiences across all business functions. The purpose of this role is to work alongside colleagues in the Technology Markets Applications team to give our clients, and our colleagues, the best possible experience of Aztec’s client servicing applications suite and to strive to deliver a service offering that differentiates us from our competitors.

The role involves a range of tasks, from providing general user support, creating requirement documents alongside members of the client-facing teams, configuring new system functionality, writing reports, supporting integration feeds and automation, preparation of training materials, deployments of changes and designing processes to improve operational efficiencies, and much more. Based at either our Southampton, UK or Jersey, CI office, you will enjoy a hybrid work model where you will be expected to work from the office at least twice per week but full time whilst in probation.

Work closely with the client-facing team to elicit detailed requirements to enhance the core and develop the configuration of the systems and financial reporting suite to meet the demands of our clients, supporting, or acting as a business analyst to collate the scoping of requirements and providing a breakdown of work and quote where necessary. Ascertain timelines and expectations, identify if realistic and manage expectations.

Provide point-of-contact support to various areas of the business. Support of engagements with client facing teams, and possibly direct with clients over the life cycle of a project, including attendance and providing updates via formal meetings and project documents, as well as keeping teams appraised of progress on individual tasks. Understand or interpret complex or ambiguous requirements to specify, design and develop solutions within the system configuration, reporting, or to support users in rectifying errors in data input.

Provide triage to Service Requests (SRs) and incidents to ascertain if the matter has been raised correctly, if any additional information required. Determine if the issue appears to be data or user related and assess the complexity of the task. Monitor the SR Escalations and Incidents and ensure that they are assigned as soon as resource becomes available. To assist the MTS team in Business as Usual (BAU) allocations, and investigate incoming incidents and requests by checking relevance, directing to the appropriate team and managing complexity levels, time frames, priority and locating a resource or delegate work where necessary to other resources.

Application and report testing System Integration Testing (SIT) and reconciliation activities in line with testing strategy. Provide 4 eyes review on changes processed by other MTS Apps users, including both meta and non-meta SRs, with particular focus on trainee-assigned SRs. Provide third level support raised via the support desk as either SRs and Incidents, as well as enhancements raised through other means, including projects and continual improvements, ensuring client facing teams (and project managers where applicable) are regularly appraised of progress.

Providing input around internal processes to create and enhance efficiencies Understand the groups change management framework and ensure that any system, enhancements, or corrections…