Onsite Hardware Engineer; L2

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.

We’re proud to share our story and Make Amazing Happen at CDW.

Onsite Hardware Engineer (L2/3)

Southampton (SO31 7AY
)

Onsite Monday to Friday (No remote/No hybrid)

£40,000 + Benefits

12 Month Fixed-Term Contract

£4,800 per year

Due to the nature of the customer environment, successful candidates must be eligible to obtain and maintain
SC (Security Check) clearance
. CDW will sponsor the clearance process for suitable candidates. Employment is subject to successfully obtaining the required security clearances.

CDW is recruiting for an experienced
Onsite Hardware Engineer (L2/3)to support critical infrastructure systems at a major customer site in Southampton. This is a hands‑on engineering role focused primarily on
hardware diagnostics, maintenance, and repair
across a diverse range of enterprise and legacy platforms supporting a highly critical operational environment.

Working within the onsite CDW workshop and across multiple machine rooms, you will play a key role in maintaining the performance, reliability and availability of essential IT infrastructure.

• Providing onsite hardware support for enterprise infrastructure and bespoke systems.
• Diagnosing, repairing and maintaining IBM Mainframes, tape systems, storage arrays and server platforms.
• Supporting legacy and modern hardware including PCs, printers and custom-built systems.
• Applying electro-mechanical repair techniques and soldering skills to specialist equipment.
• Troubleshooting and resolving hardware faults within critical operational environments.
• Building strong relationships with customer stakeholders and attending technical meetings.
• Following and improving documented processes and contributing to technical knowledge sharing.
• Working independently while collaborating with wider engineering and support teams.

• Hardware repair and maintenance experience within enterprise environments
• Knowledge of one or more of the following:
  • IBM Mainframes (9672, 2003, 2066, 2096)
  • IBM Tape Systems (3490, VTS, 3590)
  • EMC DASD Storage
  • STK DASD Storage
• Strong fault-finding and troubleshooting skills
• Experience working within critical or high-availability environments
• Excellent communication and customer-facing skills

• IBM PSeries Servers
• HP Pro Liant Servers
• Dell and Sun Server platforms
• PC hardware repair and custom builds
• Dot Matrix and Laser Printer support
• Electro-mechanical repair experience
• Soldering and component-level repair skills
• AIX, HP-UX or related infrastructure knowledge

• IBM Mainframes: 9672, 2003, 2066, 2096
• IBM Tape Systems: 3490, VTS, 3590
• EMC DASD Storage
• STK DASD Storage
• IBM PSeries Servers
• HP Pro Liant Servers
• Dell and Sun Servers

• Lenovo Think Station
• IBM PS2
• Dell, HP, Compaq and Sun PCs
• Custom-built systems
• Dot Matrix and Laser Printers

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever‑evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances - not replaces - human creativity and…