Senior Application Support Engineer

At Ocean Infinity, we’re on a bold mission to subsea data using innovative technology.

Using cutting-edge robotics, autonomous technology and world-class software, we’re transforming how complex operations are carried out  uncrewed systems are making ocean exploration and operations safer, smarter and more sustainable, helping unlock the vast potential of our oceans while reducing environmental impact.

This isn’t a vision for the future. It’s happening right now.

As we continue to push the boundaries of innovation and redefine what’s possible in the maritime industry, we’re looking for exceptional talent to join our fast-growing team.

Ocean Infinity is seeking aSenior Application Engineersupporting internally developed Software in a live production environment. This role reports directly to the Head of Technology Support as part of a larger team supporting an innovative and highspec Tech environment.

• Up to 3rdline support, resolvingincidentsand requestswithinternally developedsoftwareproductsandfollowing up with detailed root cause analysis;
• Providing structured feedback tothe internal development teams,identifyingissuesand driving improvements through real‑world insights;
• Mentoring generalist IT team member sand working as a key contributor, and participant,to initiatives reducing the number of incidents, average resolutiontimeand other reliability metrics;
• Working closelyas a liaison between development and support teams tomonitorand support frequent software releases as they move from development into production;
• Managing tickets to ensure response and resolutionSLA’sare met;
• Managing high priority tickets frominceptionto resolution,communicating with users
  
  Incident management
• Participate in 24x7on-call support process.

• Strong background in 2nd/3rd Line Engineering, with a focus on coaching, mentoring, and supporting junior team members.
• Experience working with internally developed Software in production environmentsandsupportingdevelopment teams eitheras a developer,senior QA Engineeror Dev Ops role;
• Proficiency working in Linux-based environments with Docker, containerised applications, and shell scripting using Power Shell and Bash.
• Experience working with programming languages and frameworks such as JavaScript, Typescript and React;
  Python and/or C#;
• Working knowledge of observability tools such as Prometheus, Grafana or Kibana to diagnose issuesand interrogate software products;
• Good understanding and experience of ticketing systems, such as Service Now, Zendesk and Service Desk Plus;
• A can‑do attitude with a willingness to solve problems even if occasionally they may be considered “out of scope” for the role;
• Excellent time management skills and ability to prioritise work in a fast‑paced environment;
• Effective verbal and written communication skills,to interpret requirements and present findings;
• Interested in others and strives to act in the best interests of the team.

• At leasttwoyears of experience supporting internally developed applications as a 2nd/3rdline engineer;
• At least five years ofexperienceworkingwithprogramminglanguages;
• Experience working withinan ITSM tool, adhering toITILframeworkincluding Incident Management,Problem Management and Change Management.

* Salary: £55,000 Per Annum*