Infrastructure Operations Analyst

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Date: 26 Sept 2026

Location: Gatwick, GB

Salary: £40,000 to £45,000 (dependent on experience)

Contract Type: Permanent – Full Time

Security Level: SC

Location: Gatwick – Hybrid

Visa Restrictions: This position does not offer visa sponsorship

Closing Date: Friday 16th October 2026

Interview Date: w/c Monday 26th October

We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Infrastructure Operations Analyst is responsible for the day-to-day support of Operational IT Infrastructure Services.

The Infrastructure Operations Analyst is responsible for ensuring that the service requirements of the business are met, with the primary drivers being the Availability, Capability and Manageability of services.

This support role will include supporting and maintaining traditional on-premises and cloud Infrastructure primarily day to day BAU/Operations including vulnerability management. The role will involve supporting and administering Azure services within a hybrid infrastructure environment, working closely with platform teams to maintain secure, resilient and highly available services.

• Systems administration of the specified infrastructure and technologies including troubleshooting, configuration and deployment as required
• Ensure CAA Infrastructure environments are up to date by undertaking updates, upgrades, fixes and maintenance where required. Undertake scheduled preventative maintenance out of hours in line with available tools
• Responsible for the delivery of IT infrastructure in line with the company's business goals
• To coordinate and perform Operational Support activities including the provision of technical expertise to assist in efficient and effective Infrastructure and the associated environments
• Assist in IT Infrastructure Projects. Act as project resource to assist the Platform Delivery team in delivering projects or changes where applicable and to allow for knowledge transfer into support
• Monitor systems usage and performance to ensure that resources are used efficiently and that the required resource usage does not exceed those available
• Responsible for providing input into the optimisation of infrastructure system management approaches through an understanding of evolving business needs and technology capabilities
• Management of incidents and changes allocated by the Service Desk using the Easy Vista ITSM platform
• Progress changes and work orders in line with defined change management process
• Ensure that all calls and changes are dealt with and within agreed SLA’s
• Resolution of hardware problems via the appropriate supplier.
• Ensure that problems arising are dealt with and users are kept informed.
• Incidents and Change kept updated regularly
• Provide on-call support as part of a rota, to be able to respond at short notice to high-priority incidents out of hours.

• Minimum 3 years in a 3rd line Infrastructure Support or Operational role
• Relevant technical knowledge and experience of supporting and managing Enterprise Information Technologies, specifically Active Directory, Networking (LAN, WAN, DHCP, DNS), Operating Systems (Windows, Linux), Server/Application Virtualisation (VMWare), Azure/M365 services
• Good scripting language skills from using tools such as Power Shell
• Demonstrable knowledge and experience of supporting key technologies deployed within the CAA environment including Intune, VMware, Azure, Active Directory, M365, and Cisco Secure Access/Meraki
• Exp…