Onsite Technical Services

Location:

Southampton, fully onsite
Rate:
Up to £200 per day

Contract:

Contractor, ASAP start until 31 December 2027
Working Pattern:
Monday to Friday, 8-hour shift including 30-minute break, covering site hours between 08:00 and 18:00

The Role

We are looking for a personable and technically capable Deskside Support Engineer to join a high-profile global customer account, supporting our client at their R&D Head Office in Southampton.

Working as part of the onsite Tech Deck team, you will provide hands-on IT support to end users across the business, including VIPs, Executives and Senior Management. This is a customer-facing position where excellent communication, professionalism and the ability to build strong relationships are just as important as technical capability.

You will be responsible for managing incidents, service requests and planned changes through to resolution, as well as providing Smart Hands support and day-to-day deskside assistance.

Key Responsibilities

Provide onsite deskside and Tech Deck support to users across the business
Manage fault calls, incidents and service requests through to successful resolution
Take ownership of more complex technical issues and manage cases end-to-end
Build and configure PCs and laptops, including Windows 11 operating system configuration
Support Microsoft Office 365 environments
Carry out Active Directory administration
Undertake basic hardware diagnostics and repairs
Provide Smart Hands support where required
Manage and maintain IT assets and associated records
Create and maintain clear technical and support documentation
Deliver a high-quality service to VIPs, Executives, Senior Management and their support teams
Support project activities where required
Provide AV support or develop capability in this area
Occasionally support offsite or out-of-hours activities where required

Essential Skills & Experience

Strong deskside / desktop support experience
Experience supporting Windows 11
Good working knowledge of Microsoft Office 365

Experience with Active Directory administration
Experience using Service Now (S-NOW) or a similar ITSM platform
PC and laptop build/configuration experience
Asset management experience
Strong documentation skills
Excellent organisational and administrative abilities
Excellent attention to detail
Confident troubleshooting and resolving technical issues independently
Ability to take ownership of incidents from initial contact through to resolution

Person Specification

We are looking for someone who is:

Highly personable, professional and customer-focused
Confident communicating with stakeholders at all levels
Comfortable supporting VIP and Executive-level users
Able to represent both the customer and service provider to a consistently high standard
Proactive and able to take ownership of issues
Organised, dependable and detail-oriented
Comfortable working in a busy, fully onsite environment Desirable

Previous experience providing AV support
Alternatively, a willingness and enthusiasm to develop AV support skills

This is a great opportunity for an experienced Deskside Support Engineer who enjoys working in a highly customer-facing environment and wants to join a long-term assignment supporting a major global organisation.

If you receive suspicious outreach claiming to be from us, please contact us via the Manpower Group website