Senior Consultant - D365 CE & Power Platform

United Kingdom (Remote but Connected)

Occasional UK & Ireland customer, Littlefish office and Microsoft event travel

At Littlefish Group, we're helping organisations unlock the full power of Microsoft technologies to transform customer experiences, modernise operations and accelerate digital innovation.

As part of our growing Microsoft Business Applications Practice, we're looking for a Senior Consultant - D365 CE & Power Platform to join our high-performing team. This is an exciting opportunity for an experienced consultant who enjoys combining customer-facing consultancy, solution design, pre-sales engagement and project delivery to deliver real business outcomes.

If you're passionate about Dynamics 365, Power Platform and helping customers solve complex business challenges, we'd love to hear from you.

As a Senior Consultant, you'll act as a trusted adviser throughout the customer journey, helping to shape and deliver modern business applications solutions across Dynamics 365 Customer Engagement and the Microsoft Power Platform.

You'll:

• Lead customer discovery workshops, business analysis and requirements gathering sessions.
• Translate business objectives into practical, outcome-focused solution designs.
• Configure and advise on Dynamics 365 CE and Power Platform solutions including Dataverse, Power Apps, Power Automate, Power Pages and related technologies.
• Produce functional design documentation, user stories, acceptance criteria and solution specifications.
• Collaborate with developers, architects and technical consultants to ensure successful delivery.
• Participate in Agile ceremonies including sprint planning, backlog refinement and design reviews.
• Support testing, release planning, go-live activities and post-implementation adoption.
• Deliver customer training, stakeholder demonstrations and knowledge transfer sessions.
• Identify opportunities for continuous improvement, innovation and responsible AI adoption.
• Act as a senior consultant during project recovery, assurance and complex solution reviews.
• Support pre-sales engagements by leading discovery, envisioning and solution workshops.
• Prepare and deliver compelling demonstrations, prototypes and proof-of-concept solutions.
• Contribute to proposals, Statements of Work (SOWs), tender responses and bid presentations.
• Produce high-level solution designs, implementation roadmaps, effort estimates and delivery plans.
• Work alongside Microsoft account teams, partners and sales colleagues on strategic opportunities.
• Help develop reusable assets, accelerators, demos and thought leadership content for the practice.

• Proven experience delivering Dynamics 365 Customer Engagement and Power Platform solutions in a consulting, solution design, architecture or pre-sales capacity.
• Strong knowledge of Dynamics 365 applications including Sales, Customer Service, Contact Centre, Field Service, Customer Insights and Customer Insights Journeys.
• Experience working with Power Apps (Model-Driven and Canvas Apps), Power Automate, Power Pages and Dataverse.
• Demonstrable experience leading business discovery workshops and stakeholder engagement activities.
• Strong requirements gathering, business analysis and process mapping skills.
• Experience producing solution designs, proposals, Statements of Work and implementation plans.
• Ability to create realistic effort estimates, project assumptions, dependencies and delivery roadmaps.
• Excellent presentation skills with experience delivering customer demonstrations and workshops.
• Strong understanding of Dataverse security, integrations and application lifecycle management.
• Commercial awareness with the ability to balance customer requirements with practical delivery considerations.
• Excellent written and verbal communication skills.
• Experience managing multiple customer engagements while maintaining quality and attention to detail.
• Eligibility to work in the United Kingdom and willingness to travel occasionally when required.

• Experience working within a Microsoft Partner or IT consultancy environment.
• Exposure to public sector, housing, financial services, membership organisations or large commercial enterprises.
• Experience with Microsoft co-sell programmes, licensing discussions and marketplace offerings.
• Knowledge of Microsoft Copilot, Responsible AI and intelligent…