RQ– ICT Service Desk Analyst
Job in
Southampton, Hampshire County, SO15, England, UK
Listed on 2026-11-02
Listing for:
Shropshire Council
Full Time
position Listed on 2026-11-02
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Work Pattern: 37.50 hours per week, On site
PAYE Pay Rate: £15.59 per hour
Main Purpose of the RoleTo provide hands‑on IT support to Shropshire Council employees, resolving day‑to‑day technical issues and ensuring that computer systems, hardware and technology services operate effectively.
The postholder will work as part of a small Technology Hub team of three, providing both planned and reactive IT support across the organisation.
Typical Day Overview- Responding to IT support requests from council employees.
- Troubleshooting and resolving hardware, software and system issues.
- Providing on‑site desktop and technical support.
- Setting up, installing and configuring IT equipment.
- Supporting users with login, connectivity, printing and application issues.
- Assisting with planned IT projects, upgrades and technology improvements.
- Escalating more complex technical problems where necessary.
- Working closely with the wider IT team to maintain effective services.
- IT Service Desk Support – Experience providing first‑line or second‑line IT support and resolving technical issues.
- Desktop Support – Troubleshooting computers, laptops, printers and other IT equipment.
- Hardware & Software Troubleshooting – Diagnosing and resolving common hardware, software and operating system problems.
- Customer Service & Communication – Providing friendly, clear and effective technical assistance to users.
- Technical Problem Solving – Identifying faults, investigating issues and finding practical solutions.
- IT Equipment Installation – Setting up, configuring and maintaining desktop equipment and technology.
- Teamwork – Working collaboratively within a small IT support team.
- Reactive & Planned Support – Supporting everyday IT requests alongside planned technology projects and improvements.
- Previous experience in an ICT Service Desk, IT Support or Desktop Support role.
- Good understanding of desktop hardware, software and IT troubleshooting.
- Experience supporting users with day‑to‑day technical issues.
- Strong communication and customer service skills.
- Ability to work independently and as part of a small team.
- A proactive approach to identifying and resolving technical problems.
- Must be able to work on‑site at Shropshire Council’s main hub, five days per week.
- Available to start as soon as possible. DBS:
Basic DBS check required.
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