Customs Warehousing Bureau Coordinator

Location: Competitive salary + Bonus + Excellent Benefits

Are you an experienced freight forwarding professional with a strong understanding of customs, warehousing and import operations?

If you’re looking for a role where you can take ownership, build lasting customer relationships and become part of a collaborative, high-performing team, this could be the perfect next step in your career.

We’re looking for a proactive Warehousing Bureau Coordinator to join a busy import team. This is a varied position where you’ll manage shipments, coordinate customs activities and ensure customers receive a first-class service from start to finish.

Working as part of the import team, you’ll be responsible for ensuring the smooth movement of customer shipments while maintaining the highest levels of accuracy and service. You’ll liaise with customers, overseas partners and internal departments to keep freight moving efficiently and resolve any issues quickly.

This is a fast-paced role that offers plenty of variety, making it ideal for someone who enjoys problem-solving, working collaboratively and taking pride in delivering exceptional customer service.

• Manage import shipments from pre-shipment through to final delivery.
• Arrange cargo movements with overseas offices and origin partners.
• Ensure shipment records are accurately maintained within Cargo Wise.
• Process and check Bills of Lading and customs documentation.
• Complete customs entries accurately and within required deadlines.
• Monitor delivery bookings, unbooked reports and clearance status.
• Raise customer invoices accurately and in a timely manner.
• Liaise with customers to obtain documentation and resolve queries professionally.
• Produce customer reports where required.
• Identify process improvements and support continuous operational efficiency.
• Support colleagues during busy periods, holidays and absences.
• Attend customer meetings when required and help identify opportunities to develop existing accounts.

To be successful in this role, you’ll ideally have:

• Experience with in freight forwarding, import operations or customs.
• A strong understanding of customs procedures, warehousing and bonded movements.
• Knowledge of Cargo Wise and customs systems such as CNS, Destin8, CDS, ASM or Ricardo.
• A good understanding of Bills of Lading, Incoterms and shipping documentation.
• Excellent organisational skills with strong attention to detail.
• The ability to prioritise workloads and work effectively under pressure.
• A customer-focused approach with excellent communication skills.
• A proactive mindset and the confidence to work using your own initiative.

• Competitive salary.
• Paid overtime.
• Profit-related bonus.
• Incremental annual leave.
• Long-term career progression opportunities, with a pathway towards Import Team Leader.
• Supportive team environment with ongoing development opportunities.

This is an excellent opportunity to join a business where your expertise will be valued, your ideas welcomed and your career can continue to develop. You’ll become part of a professional team committed to delivering outstanding customer service while working in a dynamic and rewarding logistics environment.