Operations Coordinator - Freight Forwarding

Freight Forwarding Operations Co-ordinator
Southampton
Full-Time | Permanent

Are you an organised Co-ordinator with strong account management, customer support, administrative skills and a proactive approach to problem-solving?
Do you have experience within import/export, freight forwarding coordination mainly via Sea, but Road or Air would be great too?
Do you enjoy managing multiple priorities while delivering excellent customer service?
If so, this is a fantastic opportunity to join a growing logistics and operations business who have a great culture and working environment!
Acting as a point of contact for customers, suppliers and internal/external teams, you will support the day-to-day management of import and export activities, ensuring processes run efficiently and customers receive a high standard of service.

Key Responsibilities

• Manage daily operational workloads to ensure maximum efficiency
• Using in house and port/freight systems to process import and export shipments accurately and within agreed timescales
• Process customer invoicing and ensure supplier costs are recorded accurately
• Escalate operational issues that may impact service delivery or deadlines
• Maintain compliance with company procedures and operational standards
• Build strong relationships with customers and provide ongoin...