Risk and Controls Manager - Team

Risk and Controls Manager – People Team (12 month Fixed Term Contract)

Starling, Southampton, England, United Kingdom

Posted 4 days ago. Be among the first 25 applicants.

Hello, we’re Starling. Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. We built Britain’s first digital bank, and now offer a Software‑as‑a‑Service (SaaS) solution for other banks. With a culture that values openness, inclusivity, and delivering real customer value, we are changing banking for good.

We are looking for a Risk and Controls Manager to join our People team on a 12‑month fixed‑term contract. This strategic role will support the Group Chief People Officer and wider People and Facilities Management teams by overseeing governance and management of non‑financial risks, including Health & Safety, for the Starling Group and its subsidiaries.

You will partner with Risk and Control Owners as a trusted advisor, creating a culture of effective and consistent controls assurance, risk management, oversight, and reporting. You will help ensure that Starling operates within its risk appetite while driving risk awareness across first‑line functions.

Risk Strategy & Governance

• 1
  
  LoD Oversight:
  Responsible for the ongoing monitoring and strategic oversight of the first line of defence (1
  
  LoD) People and Facilities risk and control profile.
• Health & Safety
  
  Risk Management:
  
  Lead the identification, assessment and mitigation of Health & Safety risks, ensuring compliance with legislation and internal policies.
• Advisory & Culture:
  Act as a key contributor to the ongoing development of a risk‑aware culture within the 1
  
  LoD, providing advice and challenge to Risk and Control owners.
• Policy & Emerging Risk:
  Engage with 2
  
  LoD, 3
  
  LoD and other stakeholders on policy development, socialising it within the 1
  
  LoD and overseeing its embedding and adherence. Collaborate with the People and Facilities Management Leadership Team to scan for emerging risks.

Operational Risk Management

• RCSA:
  Support the Risk Controls Self Assessment (RCSA) process.
• Testing & Assurance:
  Oversee creation and execution of 1
  
  LoD control testing plans, challenge the risk and control environment to drive improvements.
• Committee Management:
  Support operation of risk governance fora (People Risk Management Forum / Health and Safety Forum) and provide senior‑management risk reporting.
• Event Management:
  Oversee operational event management and reviews, ensuring robust root‑cause analysis, containment and lessons‑learned processes.
• System Maintenance:
  Oversee maintenance of risk information in the GRC system (CAMMS).

Experience & Knowledge

• Multinational
  
  Experience:
  
  Experience managing 1
  
  LoD risk for a multinational organisation, understanding jurisdictional complexities.
• Health & Safety:
  Proven ability to support and manage Health & Safety risk management frameworks.
• Risk Frameworks:
  Deep understanding of risk management frameworks, controls testing methodologies and execution.
• Regulatory Knowledge:
  Understanding of Conduct Risk, employment‑related legislation and the Consumer Duty is an advantage.

Behaviours & Competencies

• Stakeholder Management:
  Natural ability to build strong stakeholder relationships.
• Analytical Mindset:
  Inquisitive and analytical mindset to identify risks, controls and process gaps.
• Proactive: “Can‑do” attitude, initiative, ownership and resolution orientation.
• Challenger:
  Ability to challenge status‑quo and shape operations to be best in class across financial services.

Skills

• Proficient in Google Suite (Docs, Sheets).
• Exposure to first or second line risk roles.

• 25 days holiday (plus public holiday allowance as you wish).
• Extra holiday day for your birthday.
• Annual leave increases with length of service; ability to buy or sell up to five extra days.
• 16 hours paid volunteering time a year.
• Salary sacrifice and company‑enhanced pension scheme.
• Life insurance at 4× salary.
• Private medical insurance with Vitality Health, including mental health support and cancer care. Partner benefits with Waitrose, Mr&Mrs. Smith and Peloton.
• Generous family‑friendly policies.
• Perkbox membership: retail discounts, wellness platform, weekly perks.
• Access to initiatives such as Cycle to Work and salary‑sacrificed gym partnerships.

Starling Bank is an equal opportunity employer, and we foster a diverse and inclusive workplace. Individuals seeking employment are considered without regard to race, religion, national origin, age, sex, gender identity, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other protected characteristic under applicable law.