Department Manager

Department Manager – GO Outdoors LTD

At GO Outdoors, our purpose is to inspire and equip everyone for life outdoors. We passionately believe in the positive benefits of the outdoors and provide the best equipment for all outdoor activities, always at the best price guaranteed. Our values – One Team, Responsibility, Passion, Integrity – guide us in striving to be the nation’s favourite outdoor retailer.

Make your part of GO a great place to shop and work through effective leadership and management of your store or defined business area. Motivate and coach store teams to deliver service centered on customers, through exceptional store standards and highly engaged colleagues.

• Support the Store Manager by leading and motivating a high‑performing, highly engaged team.
• Create a culture of exceptional customer service, ensuring our store teams win customers for life by exceeding their expectations.
• Develop store teams through internal development programmes to support future talent and career pathways.
• Uphold a safe and compliant operating environment for all colleagues and customers.
• Deliver financial results in line with or in excess of company targets.
• Support other retail management duties when required.
• Act as the point of contact for colleagues in the manager’s absence.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Help manage day‑to‑day operations, including opening and closing procedures.
• Support cash management tasks such as processing transactions and reconciling tills.
• Participate in hiring, onboarding, and training new employees.
• Provide feedback and coaching to colleagues to improve performance.
• Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.
• Contribute to achieving or exceeding the store’s monthly sales target and all additional KPIs (Units, Conversion, ATV, UPT).
• Achieve upselling or cross‑selling targets.
• Maintain a high Net Promotor Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training.
• Ensure employee satisfaction and engagement survey results meet or exceed company benchmarks.
• Assist in keeping operational costs within the allocated budget.

• Great coaching, mentoring and team‑building skills that drive team performance.
• Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
• At least 2 years of management experience, preferably in a similar retail format.

Due to the high volume of applications, we require time to review them all. If you do not hear back within two weeks of applying, please consider your application unsuccessful. Those who meet the skills criteria will be contacted for a 1st‑stage meeting with the talent team, and shortlisted candidates will then be invited to interview with the hiring manager.

Thank you again for your time #GO

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