Practice Manager

Overview

Cheviot Road & Shirley Avenue Surgery is a GP training practice seeking an experienced and motivated Practice Manager to provide strong operational and business leadership and to ensure the smooth, efficient running of the practice.

We are a well-established, two-site GP practice in Southampton with a registered population of approximately 16,000 patients. Thepostholder will play a key role in maintaining a safe, responsive and trusted clinical service for patients, while ensuring the practice remains financially sustainable and a rewarding place to work for our staff team.

The Practice Manager reports directly to the GP Partners andis responsible for delivery against key performance indicators including QOF(where the practice is consistently high achieving), contractual and regulatory compliance including with the CQC and our Commissioning Board (HIOWICB). Therole involves supporting and managing a busy multidisciplinary team across twosites.

This is a full-time role, preferably 40 hoursper week worked Monday to Friday.

The Practice Manager is responsible for the overall day-to-day management of the practice across both sites. This includes providing leadership and line management to the non-clinical team, overseeing

HR functions such as recruitment, appraisals, performance management and staffwellbeing, and ensuring robust financial management through budgeting and monitoring income and expenditure.

The role includes responsibility for contract management across our GMS contract, enhanced services and PCN-related activity, ensuring compliance with CQC standards, NHS contractual requirements and governance obligations. You will have oversight of premises, health and safety, and information governance, and will lead on service improvement, digital transformation and efficiency initiatives.

The postholder will support and maintain high Quality Outcomes Framework achievement, act as a key point of contact for external stakeholders including the PCN and ICB, represent the practice at PCN board level.

The successful post holder will oversee access models,appointment utilisation and lead on complaints management and patient engagement.

About us

Cheviot Road & Shirley Avenue Surgery operates acrosstwo sites and is committed to delivering patient-centred, accessible care. Wehold an overall Good rating with the CQC and consistently achieve high

QOF performance. We have a supportive clinical and administrative team and are actively engaged in service improvement and modernisation to meet the evolving needs of our population. We benefit from a well organised PCN team including

Mental Health Nurses, Clinical Pharmacist, First Contact Physiotherapists andan acute home visiting service.

The Practice Manager is responsible for the overall day-to-day management of the practice across both sites. This includes providing leadership and line management to the non-clinical team, overseeing

HR functions such as recruitment, appraisals, performance management and staffwellbeing, and ensuring robust financial management through budgeting and monitoring income and expenditure.

The role includes responsibility for contract management across our GMS contract, enhanced services and PCN-related activity, ensuring compliance with CQC standards, NHS contractual requirements and governance obligations. You will have oversight of premises, health and safety, and information governance, and will lead on service improvement, digital transformation and efficiency initiatives.

The postholder will support and maintain high Quality Outcomes Framework achievement, act as a key point of contact for external stakeholders including the PCN and ICB, represent the practice at PCN board level.

The successful post holder will oversee access models,appointment utilisation and lead on complaints management and patient engagement.

• Significant management experience within a GP practice, primary care, or NHS healthcare setting.
• Experience of financial management, including budgeting, forecasting and financial reporting.
• Experience of HR management, including recruitment, performance management, disciplinary processes and absence management.
• Experience of managing and leading multidisciplinary teams.
• Experience of CQC compliance and regulatory requirements.
• Experience of delivering and monitoring contractual requirements (e.g. GMS/PMS contracts, QOF, Enhanced Services).
• Experience of implementing change and service improvement initiatives.
• Strong leadership and team development skills.
• Excellent organisational and time management skills.
• Ability to analyse financial and performance data.
• Strong communication and negotiation skills.
• Ability to work autonomously and make sound decisions under pressure.
• High level of IT proficiency (clinical systems, Microsoft Office, reporting tools).
• Ability to manage competing priorities in a fast-paced environment.
• Experience working within multi-site primary care services would be desirable.
• Formal…