Deputy Branch Operations Manager

Deputy Branch Operations Manager

Location:

Waterlooville, Southampton, Hampshire, PO7 7AJ

Salary: £43,000 per annum + Car Allowance

Hours:

40 hours per week, Monday to Friday

Grade: F

The Deputy Branch Operations Manager will play a key role in driving operational excellence, supporting business growth, and developing high‑performing teams. In partnership with the Branch Operations Manager, you will ensure outstanding service delivery and foster an environment where people can thrive.

• The Deputy Branch Operations Manager (DBOM) will be responsible for leading and motivating our people across the branch to deliver an excellent level of service to our client. This will be achieved by ensuring that all employees are trained and motivated to provide excellent service.
• Demonstrate understanding and engagement with the Securitas Core Values of Integrity, Vigilance and Helpfulness, whilst showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the Company.
• Proactive workforce resourcing and planning ensuring that all officers and staff are available and trained to the levels required.
• Ensure that client and Company standards are met through the correct management and retention of all staff in line with the clients’ service level agreements.
• Manage and monitor all direct costs in the most efficient way to ensure maximum quality in an economic way.
• Client satisfaction with the service provided reflected in positive KPI (Key Performance Indicators) results.
• Monitor and be responsible for all direct expenditure associated with delivering the service.
• Ensure all assignment instructions/risk assessments and site documentation is current, in date and fully understood by deployed employees.
• Carry out regular site security audits to understand opportunities where improvements can be made, engaging the Branch Operations Manager (BOM) as necessary.
• Work closely with the Branch Operations Manager highlighting potential leads for solutions conversions / added services Leadership.
• Elevated levels of employee engagement and the understanding and implementation of our Values and Purpose.
• Achieve operational performance targets such as labour efficiency, employee turnover, diversity, and inclusivity.
• Carry out Employee Welfare Visit Checklists monthly and manage or elevate any areas of concern.
• Measure employee engagement levels throughout the Branch through the employee survey results and the employee NPS (Net Promoter Score) score. Identify trends and areas for improvement and work with BOMs to create action plans to resolve issues.
• Ensure effective training is provided so employees carry out their role to the required standard. Conduct security officer welfare visits and manage and or elevate any areas for concern.
• Manage performance improvement processes including disciplinary and grievance processes as required.
• Ensure that the talent management and succession planning process and meetings are completed timely, and all staff are encouraged to take accountability for their own development.
• Promote and support the Learning Hub training model to encourage wider learning and self‑development.
• Involvement in the development of the Securitas strategy through involvement with Company and Area initiatives and projects.
• Review and understand the reasons behind employee turnover for the branch and review exit interviews, taking actions as necessary to improve conditions for the employees.
• Provides constructive feedback and provides support to the team.
• Work with your team on their development and support them to perform at their best.

• Valid SIA Licence
• 5 years checkable employment or education history
• Strong leadership skills with the ability to motivate and inspire others
• Excellent written and verbal communication skills
• A proactive and self‑motivated approach
• Strong work ethic and professional standards
• Ability to work independently and use your own initiative
• A collaborative team player who can work effectively with the Branch Operations Manager and wider stakeholders

• P…