Domestic Abuse Service Manager

Refuge Service Manager – Domestic Abuse Services

Location:

Southampton (Refuge-Based)
• Salary: £32,968 per annum
•

Hours:

40 hours per week, Monday to Friday
•

Contract:

Full‑time, Permanent

Female applicants only – This post is restricted to female applicants under the provisions of the Equality Act 2010, Schedule 9, Part 1.

We are seeking an experienced and passionate Refuge Service Manager to lead a dedicated domestic abuse service supporting women and children who have experienced abuse. This is an exciting opportunity for a skilled manager who is committed to empowering survivors, delivering high‑quality support services, and leading a specialist team to achieve positive outcomes.

As Refuge Service Manager, you will be responsible for the day‑to‑day management and development of the refuge service, ensuring the delivery of high‑quality support that meets contractual, safeguarding and regulatory requirements.

• Lead and manage the refuge service, ensuring excellent standards of support and service delivery.
• Supervise, support and develop a team of specialist domestic abuse professionals.
• Ensure safeguarding policies and procedures are effectively implemented and monitored.
• Manage referrals, admissions and departures within the refuge.
• Monitor service performance, quality standards and outcomes.
• Develop and maintain strong relationships with external agencies, local authorities and partner organisations.
• Ensure compliance with housing, health and safety, and domestic abuse service requirements.
• Contribute to service development and continuous improvement initiatives.
• Participate in the out‑of‑hours management rota as required.

• Significant experience managing domestic abuse, housing support, safeguarding or similar support services.
• Strong knowledge of domestic abuse, safeguarding, housing legislation and person‑centred support approaches.
• Proven experience leading and developing high‑performing teams.
• Excellent communication, organisational and report‑writing skills.
• Strong IT skills and experience using case management systems.
• A commitment to equality, diversity and inclusion.
• The ability to work collaboratively with a range of professionals and agencies.
• A passion for supporting vulnerable individuals to achieve positive outcomes.

A rewarding opportunity to lead a life‑changing service, in a supportive and values‑driven working environment with ongoing training and professional development opportunities. The chance to make a genuine difference to the lives of women and children affected by domestic abuse.

The appointment to this role will be subject to the following:

• Enhanced DBS clearance.
• Satisfactory references.
• Evidence of the Right to Work in the UK.

The Red Snapper Recruitment Group is an equal opportunities employer.