Service Improvement Manager

Job Overview

We are delighted to offer an exciting 12-month secondment opportunity to join our team at UHS Estates Ltd (UEL) as Service Improvement Manager for Estates, Facilities and Capital Development (EFCD). This role will lead a range of projects and activities to support our business improvement journey, improving services to the hospital and patients, and enhancing efficiency and effectiveness of delivery.

We are looking for an experienced project management professional with a flair for building relationships and communication, who will work with multi-disciplinary teams to engage and enthuse others, supporting and embracing change and improvement.

UHS Estates Limited (UEL) is a wholly owned subsidiary of University Hospital Southampton NHS Foundation Trust (UHS). The company is responsible for design and construction of new buildings, and the ongoing provision of services, including estates maintenance, soft facilities management and management of equipment, consumables and materials, in support of one of the largest acute teaching Trusts in England.

• Generous NHS pension scheme
• NHS terms of service and annual leave
• Access to an employee benefits platform offering discounts on groceries, high street shopping, family outings, holidays, and more

Southampton offers an excellent quality of life, located on the south coast with an international airport and direct train links to London. The area boasts the stunning New Forest National Park, beautiful beaches along the Jurassic Coast, and living costs around 20% lower than London. With 14 Ofsted-rated “Outstanding” schools, it’s a great place to live and work.

This role is primarily based at University Hospital Southampton and is integral to the delivery of key projects in support of our business transformation journey.

• You will lead, plan and implement a range of projects and improvement initiatives in partnership with all impacted teams
• Track and manage the successful delivery of project objectives against agreed financial, efficiency or service improvement goals
• Work in partnership with a range of stakeholders to ensure effective delivery and adoption of sustainable change

• You will have significant experience in the practical application and delivery of service improvement initiatives
• Relevant qualifications or equivalent work experience in a project management environment
• You’ll have strong influencing and leadership skills with examples of changes you have delivered through collaboration with and the influence of others

• Relevant degree / level 6 qualification or equivalent work experience in project or improvement delivery
• Relevant masters / level 7 qualification or equivalent work experience in project or improvement delivery
• Evidence of further training/studies/leadership courses
• Knowledge and application of recognised project management techniques
• Significant experience in practical application of service improvement initiatives
• Experience in risk assessment
• Knowledge of how to analyse complex technical information and present to a variety of audiences.
• Knowledge of how to identify complex project risks and issues and develop detailed mitigation strategies

• PRINCE or other project management training
• Previous experience in healthcare setting
• Previous experience in service improvement environment
• Evidence of significant structured project management skills and experience