Service Manager

Vertu BMW Motorad Sunderland

We are recruiting a Service Manager to join our outstanding team at our Vertu BMW Motorad & Ducati dealership in Sunderland. If you would like the opportunity to become part of one of the UK's largest Motor Retailers, then this could be the role for you!

We are offering a basic salary between £40,000 and £50,000 plus bonus and a range of company benefits.

• Monitor and control costs in line with the business plan, whilst maintaining quality standards and customer service.
• Ensure accurate collection and recording of customer data in line with Group standards.
• Ensure that the manufacturer’s standards are adhered to at all times.
• Make sure there is a safe working environment maintained at all times.
• Monitor colleague performance.
• Train and coach colleagues to support their success.
• Take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.

You will have a successful track record within the role, ideally with franchise experience in the Motor Industry. You will be able to demonstrate your ability to generate impressive results by increasing performance, profitability and operating efficiency. You must have strong leadership and people management skills as your primary focus is to lead your team to deliver their business objectives. You will be expected to drive the business forward and maximise customer satisfaction whilst motivating and managing the whole team.

You will also demonstrate that you share our company values and possess strong leadership, communication and organisational skills.

• 25 days holiday rising with length of service plus bank holidays.
• Access to our online rewards platform giving you cashback and discounts for multiple retailers.
• Preferential Service Rates.
• Colleague Purchase Scheme.
• Share Incentive Scheme.
• Pension.
• Enhanced Maternity & Paternity.