Store Manager, Retail & Store Manager

A leading self storage operator is seeking a driven and commercially minded Store Manager to take ownership of a busy Southampton site.

Role:
Store Manager

Location:

Southampton
Pay: £36,000 – £37,053 per annum + performance bonus paid every 6 months
Working Pattern:
Full-Time | Permanent

This is a hands-on leadership role combining sales, customer service, and operational management, where you will be responsible for driving occupancy, converting enquiries, and ensuring the site delivers a high-quality customer experience.

You’ll run the site as your own business unit – balancing performance, service, and operational standards.

Key Responsibilities
Take full ownership of daily site operations
Drive occupancy and revenue growth through proactive sales and lead conversion
Manage inbound enquiries (phone, email, and walk-ins)
Conduct customer consultations and site tours to identify storage needs
Convert enquiries into rentals and maximise upsell opportunities
Maintain pricing, contracts, and rental agreements in line with company processes
Lead, coach, and motivate a small on-site team
Ensure high standards of site presentation, safety, and security
Monitor and report on KPIs including occupancy, sales performance, and conversion rates
Handle customer issues professionally and efficiently
Ensure CRM systems and records are accurately maintained

About You
Experience as a Store Manager, Branch Manager, or Assistant Manager
Strong background in sales and customer-facing environments
Confident handling targets, KPIs, and conversion-driven activity
Excellent communication and influencing skills
Comfortable taking ownership and working independently
Strong organisational and problem-solving ability
Basic IT / CRM system experience

What’s on Offer
Competitive salary of £36,000 – £37,000
Performance-related bonus paid every 6 months
Supportive working environment
Opportunities for development and progression
Varied and rewarding role with operational responsibility
Exposure to both customer-facing and management responsibilities

This is an excellent opportunity for an ambitious individual looking to further develop their operational and leadership experience within a dynamic customer-focused business.

Apply now for the position of Store Manager and take the next step in your career with a reputable and growing organisation that values customer service, operational excellence, and employee development