Head of Services

Head of Services

Full Time | Salaryc £90k (depending on experience)

OS Headquarters Southampton |Hybrid working (4 days in office)

We are Ordnance Survey, Great Britain’s national mapping service and a global leader in geospatial data and technology. For over 230 years, our data has helped governments, businesses and communities make better decisions about the world around them.

We have an exciting opportunity for a Head of Services to join us in apivotal leadership role-at the heart of Ordnance Survey’s digital transformation. As Head of Services, reporting to the Chief Product Officer, you will define and lead the vision, productstrategyand delivery of a portfolio of digital services across our Government, Business and Consumer markets.

You willoperateat the intersection of Product, Technology, Data and Customer functions, ensuring a cohesive and aligned portfolio that delivers real value today while positioning OS to capitalise on future market opportunities. This is a unique opportunity to shape how OS delivers services at scale, influence strategic direction, and play a key role in driving growth across sectors.

You’llalso build andleveragestrong internal and external networks—including industry and government stakeholders—to ensure our servicesremainrelevant,competitive and impactful.

• Define and lead the vision and strategy for OS’s digital services portfolio, using market insight, customerneedsand expert input to drive business outcomes.

• Own and shape a cohesive, prioritised portfolio roadmap for our services, aligning with Customer, Data and Technology strategies and capabilities.

• Develop andmaintainstrong, collaborative partnerships across Product, Technology, Data and Customer teams to deliver shared outcomes.

• Lead multi-year strategic planning across the portfolio, ensuring investments are aligned,prioritised and deliver maximum value.

• Take accountability for portfolio performance, ensuring delivery against business success measures and acting as an escalation point to resolve challenges.

• Remove delivery barriers and drive pace across a complex, cross-functional environment.

• Build,leadand develop a high-performing product team, growing capability in digital product strategy, productmanagementand service delivery with deep commercial and economic rigor.

• Drive a culture of continuous service improvement, unlocking value through innovation, betterdataand enhanced customer experiences.

• Engage and influence senior stakeholders internally and externally, building credibility and insight to support long‑term growth.

• Communicate strategy and direction clearly to both technical and non-technical audiences, including senior leaders,partners and policy stakeholders.

You are a strategic and commercially minded leader with a strong track recordof managing complex digital product or service portfolios. You combine big-picture thinking with the ability to drive delivery and outcomes at pace.

Significant experience in senior leadership roles within digital product,serviceor portfolio management environments, across at least two of B2B, B2G & B2C environments.

• Strong experience in analysing and understanding market needs – with a natural empathy for customers, their contexts and their challenges that leads to valuable strategic insight

• Proven ability to define and deliver digitalservice portfolio strategies that drive measurable business value.

• Strong commercial acumen, with experience owning performance,prioritisation and investment decisions.

• Deep experience of working cross-functionally across Product, Technology, Data and Customer teams, creating alignment and momentum across multiple disciplines around a shared outcome.

• The ability to lead and…