Registered Manager

This organization delivers domiciliary care services, dedicated to providing high-quality, person-centered care. The service is regulated by the Care Quality Commission (CQC).

The Registered Manager will lead and develop domiciliary care services, ensuring safe, effective, and compliant operations. This role involves maintaining high-quality, person-centered care, supporting sustainable growth, and optimizing service capacity. The manager will also oversee people management, quality assurance, compliance, and performance reporting.

• Take overall responsibility for the day-to-day management of the domiciliary care service.
• Act as the CQC Registered Manager, ensuring compliance with CQC Fundamental Standards.
• Prepare and present regular KPI reports to senior management, identifying trends and corrective actions.
• Maintain accurate understanding of service capacity and produce regular capacity reports.
• Oversee assessments, care plans, and risk assessments to ensure person-centred care.
• Provide leadership in safeguarding adults, ensuring concerns are recognized, recorded, and escalated.
• Ensure sufficient numbers of appropriately trained and competent staff are available and manage staff performance.
• Maintain safe systems for medication support and administration.
• Implement an effective quality assurance programme, including regular audits and feedback collection.
• Ensure appropriate risk assessments are completed and reviewed, and maintain effective lone-working procedures.
• Maintain complete, accurate, and up-to-date care and employee records, ensuring compliance with data protection.

• Previous management or senior leadership experience within adult social care.
• Strong experience within domiciliary/home care.
• Good knowledge of CQC regulations and Fundamental Standards.
• Understanding of safeguarding, the Mental Capacity Act, medication management, and risk management.
• Experience managing and developing care staff.
• Experience conducting audits and implementing quality improvements.
• Ability to analyze operational information and produce management reports.
• Good IT and administrative skills.
• Full UK driving licence and access to appropriate transport.
• Right to work in the UK.

• Level 5 Diploma in Leadership and Management for Adult Care, or equivalent.
• Previous experience as a CQC Registered Manager.
• Experience managing and growing a domiciliary care service.
• Experience working with local-authority commissioned care.

• Experienced, motivated, and compassionate.
• Strong operational leader.
• Visible, supportive, and accountable leadership.
• Ability to develop a positive culture focused on quality, dignity, respect, accountability, and continuous improvement.
• Strong communication and organizational skills.
• Ability to prioritize.

£37,000-£40,000 per annum, depending on experience and qualifications, plus 28 days' annual holiday, workplace pension, mileage paid at £0.45 per mile for approved business mileage, ongoing training, and professional development.

Southampton, Permanent, Full-Time. Travel throughout Southampton and the surrounding service area is required. Participation in on-call arrangements may be required.