Deputy Retail Manager

We are looking for an enthusiastic and proactive Deputy Retail Manager to support the day-to-day operation of our retail outlets at the University of Southampton Students' Union (SUSU).

Working closely with the Retail Manager, you will help lead a diverse team of permanent and student staff, ensuring excellent customer service, strong commercial performance, and a welcoming environment for our students and visitors.

As a key member of the retail management team, you'll work a varied shift pattern that reflects the needs of our diverse retail operation. Shifts are typically scheduled Monday to Friday between 6:30am and 8:15pm, and weekends between 9:00am and 4:00pm, with occasional evening and event coverage during busy Students' Union activities and student-led events.

• Supporting the Retail Manager in leading and developing the Retail Team, ensuring excellent customer service.
• Overseeing day-to-day retail operations, including staffing, stock management, merchandising and sales performance.
• Acting as Duty Manager when required, providing operational leadership and effective decision-making.
• Driving improvements to the customer experience, team performance and commercial results.

This is an exciting opportunity for someone who enjoys working in a fast-paced retail environment and wants to make a positive impact on student life.

We are the University of Southampton Students' Union (SUSU) - independent from the University and run by students, for students. Our vision is simple: SUSU is here to enrich the life of every student. We are a workplace that's buzzing with life, ideas, and opportunities - where your work directly shapes the student experience.

Salary of £28,303-£29,339 per annum

• Generous paid holiday - 24 days per year, plus eight closure days (around Easter, August and Christmas) on top of eight bank holidays (and an opportunity to purchase up to an additional week of holiday).
• Great pension - we contribute 10% into your defined contributions pension scheme.
• Travel perks - discounted Uni Link and Blue Star bus passes, a Cycle-to-Work scheme.