Operations Manager Operations

Role: Operations Manager

Salary: £60,000 - £70,000 DOE

Location: Southampton (hybrid - 1 day from home)

The Operations Manager will lead operational excellence across AVASK’s global footprint, ensuring that international teams, service lines and partner operations work in a consistent, scalable and client-focused way. The role will support the delivery of AVASK’s tax compliance, global e-commerce, VAT, EPR, customs, accountancy and related advisory services by improving the way interconnected services operate together across jurisdictions.

• Provide effective operational leadership, communication and management across AVASK’s Group offices, ensuring global teams are aligned to AVASK policies, procedures, service standards and performance expectations.
• Develop a strong understanding of AVASK’s global tax compliance environment, including how VAT, EPR, customs, accountancy, advisory and related services interact to support international e-commerce clients.
• Ensure operational processes support the end-to-end client journey across multiple jurisdictions, marketplaces and service lines, with clear ownership, handovers, controls and escalation routes.
• Contribute to the ongoing programme of improvements in software systems, automation and workflow design to deliver business efficiencies, scalability, improved compliance outcomes and enhanced customer experience.
• Monitor and analyse key performance indicators, service levels, quality trends and operational risks to identify areas for improvement and implement measurable corrective actions.
• Drive process optimisation initiatives by leveraging automation, AI tools, data analytics and standardised operating procedures to reduce manual effort, improve accuracy and increase productivity across global teams.
• Ensure seamless coordination between departments and service partners so that interdependent services are delivered efficiently, consistently and without unnecessary duplication or delay.
• Work with Service Partners to ensure required service levels are achieved, client service standards are maintained and operational dependencies are actively managed.
• Ensure non-conformance, risk and opportunity feedback is captured and logged with the Quality Management Officer to support continuous improvement, root-cause analysis and effective stakeholder-led resolution.
• Stay abreast of industry best practice, tax authority expectations, marketplace developments and technology trends affecting global e-commerce compliance and operational delivery.
• Be aware of information security procedures and controls and assist in ensuring they are fully implemented with all personnel to the ISO 27001 standard.
• Set clear performance expectations, conduct regular performance reviews and provide ongoing feedback to team members, ensuring operational capability supports AVASK’s global growth ambitions.
• Encourage professional development and identify training opportunities to strengthen team knowledge of tax compliance, systems, process improvement, automation and cross-service delivery.

• Educated to Degree Level - BSc/BA in Business Management, Operations Management, Technology Management, Information Systems or a relevant field.
• Strong understanding of tax compliance operations, ideally within VAT, EPR, customs, accountancy, advisory or related international compliance services.
• Experience supporting global e-commerce clients, online marketplace operations or multi-jurisdictional service delivery environments.
• Proven experience as an Operations Manager, Business Manager or similar role within a complex, multi-service, regulated or professional services environment.
• Strong understanding of the interdependency between operational…