Service Centre Training Team Lead; Hybrid
Listed on 2026-10-07
-
Management
Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
The Service Centre Training Team Leader will oversee the Training function across the Service Centre, ensuring colleagues have the skills and confidence to deliver an exceptional member experience.
This role owns end-to-end training lifecycle—onboarding, route to competency, refresher training and leadership development—leading two Training Specialists based in Ipswich and Manila, and collaborating with Operations, Product and Quality teams.
As a Service Centre Training Team Lead (Hybrid), you will play an important part at CCMA
- Call Centre Management Association in United Kingdom.
The following role is for a Service Centre Training Team Lead (Hybrid) with CCMA
- Call Centre Management Association.
Our group is growing, and we are hiring a Service Centre Training Team Lead (Hybrid) in United Kingdom.
This role is for the Service Centre Training Team Lead (Hybrid) role at CCMA
- Call Centre Management Association.
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